FIELD APPLICATION ENGINEER

Remote Application Engineer

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Yokogawa is a global leader in the Test and Measurement (T&M) industry providing precision instruments for research development and test of products in the transportation, energy, and communication industries. Recognized for precision power measurement, optical spectrum analysis, and high-speed signal capture Yokogawa enables engineers to develop the next generation of innovative product designs.

As a Remote Application Engineer, your primary goal is to elevate the customer and sales team's experience by providing high-value product and technical application expertise throughout the sales cycle. You will assist regional sales managers and rep sales partners with technical support while also collaborating with marketing teams to develop content for product marketing, training, and promotional materials. Additionally, you will create training resources and lead training sessions, maintaining a strong sense of ownership over assigned responsibilities.

Duties / Responsibilities:

• Develop deep expertise in our core Yokogawa T&M productspower analyzers, optical spectrum analyzers, and data acquisition through hands-on training, experimentation, and troubleshooting.
• Provide world-class pre-sales (virtual or in-person demonstrations) and post-sales technical support (startup assistance, case management, and online chat).
• Assist and educate customers on product applications, troubleshooting, and issue resolution to ensure a high level of satisfaction via case management and online chat.
• Gain subject matter expertise in industry applications that utilize our core T&M products under the mentorship of senior colleagues, including senior application engineers, product managers, and sales engineers.
• Support field activities such as trade shows, customer training, and application-intensive customer visits (travel required, 14 overnight stays).
• Collaborate with product managers and senior colleagues to create marketing content (white papers, application notes, demonstration guides, product training materials, and videos) and develop industry-focused demonstration hardware.
• Take on special projects beyond the standard job scope, demonstrating initiative and readiness for advancement within the business unit.
• Develop in-depth understanding of internal business processes by assisting customer service and support teams (order entry, production control, & calibration) with technical inquiries and special orders.
• Maintain clear, professional, and timely communication with customers, sales reps, and colleagues through phone, email, virtual, and in-person interactions.
• Lead product training sessions and contribute to marketing content tailored to specific applications and industries.
• Serve as a mentor and role model for Junior Application Engineers, leveraging deep technical, product, and application expertise to guide and train them in resolving complex customer cases.
• Primarily remote, with travel required for customer visits, sales support, and product assistance.
• 2530% travel after completing initial training and demonstrating expertise in the product area.

Qualification:

Must have real-world technical engineering experience.

Must have excellent interpersonal/communicative skills (both written and verbal).

Must convey a professional, competent image.

Education:

Bachelors or masters in electrical, mechanical, optical, or equivalent four-year STEM degree.

Prior Experience:

Preferably 2-4 years of experience in T&M (either in a role that uses test equipment at a customer company, or in a company that manufactures T&M instruments). Any programming and automation experience (using Python, VB etc.) in T&M industry would be a plus.

Compensation Range: $90,000 - $110,000 + Benefits

Yokogawa wants a Diverse, Equitable and Inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Yokogawa Electric Corporation