Field Service Dispatcher
$23 per hourThreePDS
Field Service Dispatcher
Location: Dallas, TX (100% Onsite)
Company: Oncor
Employment Type: Contract Opportunity Pay: $23/hr
Duration: Initial 6-month assignment with potential extension
Schedule: Rotating MondayFriday shifts (7:00 AM4:00 PM or 8:00 AM5:00 PM)
Join a leading utility organization as a Field Service Dispatcher supporting critical field operations across the service territory. This role serves as a central coordination point for dispatching resources, managing service orders, and ensuring operational service levels are achieved efficiently and accurately.
Key Responsibilities
- Dispatch, route, and adjust workloads for field personnel using company systems.
- Prioritize and assign work to available resources to meet operational service-level expectations.
- Serve as a primary point of contact for service-order and process-related inquiries.
- Communicate effectively with field personnel to resolve issues, escalate concerns, and support daily operations.
- Manage a high volume of emails, phone calls, electronic requests, and messaging.
- Partner with customers and internal stakeholders to resolve service-order exceptions and escalations.
- Monitor service orders and ensure compliance with established procedures and requirements.
- Make timely decisions in fast-paced and sensitive situations.
- Coordinate resources and assets to support changing customer demands and timelines.
- Perform additional duties as assigned.
Qualifications
- Proficiency with Microsoft Office applications, including Word and Excel.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal abilities.
- Analytical thinking and problem-solving skills.
- Strong organizational and time-management capabilities.
- Ability to multitask in a fast-paced team environment.
- Comfortable working at a computer workstation for extended periods.
- Ability to interact effectively with employees and stakeholders at all levels.
This position is fully onsite at Oncor's headquarters in Dallas, Texas. Candidates should be comfortable working in a collaborative operations environment and supporting time-sensitive field service activities.
Compensation: Competitive compensation package available. Details will be discussed during the recruiting process.
ThreePDSVacancy posted 3 days ago
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