Convention Services Manager

Position: Convention Services Manager (Full‑time, Non‑Union) Compensation Hourly rate: $34.00 – $34.00. Benefits for Full‑Time (Non‑Union) Associates Medical, Dental, Vision, Disability, & Life Insurance 401(k) Plan PTO – 14 days for first 3 years Holidays – 7 paid holidays and 2 floating holidays Employee Room Rate Discounts Benefits for Part‑Time Associates 401(k) Plan Sick Time: Accrue 1 hour for every 30 hours worked Employee Room Rate Discounts Benefits for Union Associates Vacation – 1 week after 1 year of service, 2 weeks after 2 years, 3 weeks after 7 years, 4 weeks after 15 years Holidays – 6 paid holidays and 1 personal day 401(k) Plan Sick Time – Accrue 1 hour for every 40 hours worked Employee Room Rate discounts Responsibilities Coordinate all aspects of convention or event planning, from initial consultation to final execution. Communicate effectively with clients to understand their event needs and provide recommendations. Develop detailed proposals, contracts, and event schedules. Review and finalize banquet event orders. Liaise with internal departments (catering, banquet operations, AV, front office, housekeeping, security) to confirm readiness and flawless execution of all functions. Oversee logistical details including room setups, transportation, parking, and compliance with legal and safety regulations. Conduct on‑site support during events, including evenings and weekends when required, serving as the client’s main point of contact. Monitor event budgets and track expenditures to ensure profitability and efficiency. Maintain strong vendor relationships (e.g., caterers, florists, rental companies) to ensure quality and cost‑effective service delivery. Ensure attention to detail in all planning aspects, proactively identifying potential challenges and implementing solutions. Complete all required sales reports for the Director of Sales and Marketing and the Revenue Manager. Respond to all inquiries with a sense of urgency, providing timely and professional communication to both clients and internal stakeholders. Perform other duties as assigned, supporting the catering and convention services team as needed. Qualifications Proficiency with Delphi. Prior experience in hospitality is preferred but not required. Ability to work effectively under time constraints and deadlines. Command of the English language, both written and verbal. EEO Statement Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr BENCHMARK