Bilingual Customer Service Representative

Job Description

Job Description

Located in Mokena, IL

• Maintain thorough knowledge of all cabinet lines offered through, including but not limited to product specifications, standard operating procedures, prices, promotions, and other info as required.
• Inspect showroom daily and make sure showroom stays organized and safe.
• Provide quick, friendly and professional customer service to walk-in customers.
• Communicate clearly, promptly, and friendly via phones and emails.
• Assist clients to choose products to meet their needs.
• Read and analyze kitchen & bathroom layouts, get codes of cabinets from the layouts.
• Enter orders into systems and make sure order is completed to customer's satisfaction.
• Collect payments from customers. Review customers' accounts regularly.
• Recognize parts codes & sizes. Assist customers with returns and replacements.
• Obtain customer feedback and complaints, provide solutions to solve the problems in a timely and professional manner.
• Maintain and organize customer files and records.
• Make phone calls or emails to bring old customers back. Attract potential customers by providing products and service information.
• Report customer needs and request to management, recommend potential products and services. Assist manager with report generation and special projects.
• Attend all training classes and networking events as needed. Assist with event preparation and implementation
• Other duties as assigned
• Bilingual English & Spanish
• Resume and interview required