Rooms Controller

Hourly Rate: $23.40

Are you looking for a place where meaningful moments are made together?


Hourly Wage: $23.40

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.


Where great benefits lead to a life fulfilled.

• Competitive Pay
  
  

• Medical/Dental/Vision/401K opportunities
  
  

• Travel discounts
  
  

• Credit Union Membership
  
  

• Tuition Reimbursement
  
  

• Professional Counseling & Family Support
  
  

• Growth and Development Opportunities
  
  
• *Benefit Eligibility will vary by position
  
  

Site Specific Perk:

• Free On-Site Parking
  
  
• Department celebrations
  
  
• Associate Appreciation Week
  
  
• Monthly associate recognition and reward programs
  

As a Rooms Controller, a typical day will include:

• Assigns a room according to guest requests and preferences whenever possible.
  
  

• Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
  
  

• Performs duplicate reservation checks; block rooms.
  
  

• Confirms reservations and cancellations.
  
  

• Communicates to appropriate staff that there are guests who are waiting for an available room.
  
  

• Organizes and coordinates check-in/pre-registration procedures for arriving groups.
  
  

• Reviews requests for late check-outs and approves according to occupancy.
  
  

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
  
  

• Interact with colleagues and guests professionally and promptly.
  
  

• Contribute to team goals.
  
  

• Always follow company policies and safety procedures.
  
  

To Become a Rooms Controller at HVC:

• Available to work various shifts, holidays, and both weekend days.
  
  

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  
  

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
  
  

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
  
  

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.