Patient Support Services Specialist

Job Summary

The Patient Support Services Specialist applies a broad knowledge of policies, procedures, applicable laws, and regulations in the performance of duties. Duties may include processing patient applications, verifying patient information, working with outside agencies on issues and documentation related to patient information, reconciling expenses, tracking project, and preparing reports.

Principle Duties and Responsibilities

Manage front desk, check patients in and out, set patient appointments, appointment confirmations, and answer phones. Update patient and insurance information in various Electronic Health Record Systems.

Prepare and review appropriate documents and forms to assist with patient tracking, rosters, and mailings, which include patient data collection.

Prepare and review a variety of reports related to patient services, including but not limited too; correspondence, patient charts, and/or summaries as directed; researches and verifies information for inclusion.

Provide complex, specialized administrative support in preparing and processing confidential documents, preparing and reviewing patient records, preparing meeting agendas and minutes; maintain departmental data and/or other related documents.

Maintain and update confidential files and paperwork related to accounts receivable, accounts payable or tribal information.

Respond to sensitive requests for information and assistance; provides information regarding applicable rules, policies, and regulations; resolves citizen concerns and complaints; refers inquiries as appropriate.

Attend various trainings for assigned department as needed.

Perform other duties of a similar nature or level as requested by supervisor or director.

Required Knowledge, Skills, and Abilities

Knowledge of:

• Clerical and office support practices;
• Customer service principles;
• Recordkeeping principles;
• General mathematical concepts;
• English language, grammar and punctuation;
• Principles and practices in area of assignment;
• Report preparation techniques;
• Assigned department operations and functions;
• Applicable federal, state and local laws, rules and regulations;
• Medical tracking and reporting software, including but not limited to, electronic systems for processing third party insurance billing, AHCCCS eligibility and enrollment requirements, and the RPMS System;
• HIPAA Regulations;
• Yaqui culture, customs, resources and traditions and/or a willingness to learn.

Skills and Abilities:

• Maintain various confidential records;
• Maintain files and records;
• Apply and explain applicable laws, codes, regulations, policies and/or procedures;
• Prepare and proofread a variety of reports and/or documentation;
• Use proper English grammar, punctuation and spelling;
• Compile data and information;
• Prepare meeting agendas and minutes;
• Provide customer service;
• Work independently;
• Prepare a variety of business correspondence, records, reports, documents and forms;
• Follow oral and written instructions, policies and procedures;
• Operate a variety of office equipment, including a computer and related software applications;
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public. Have ability to sufficiently exchange or convey information and receive verbal and written work instructions.

Education, Certifications and Experience Required

Associate's Degree and two (2) years of Administrative Support experience; and experience sufficient to successfully perform the essential duties of the job such as those listed above.

AND

• Bilingual English/Spanish is preferred.

Special Requirements:

• Proficient in Microsoft Word and Outlook;
• Must possess and maintain a valid Arizona Driver's License;
• Must have a current Level 1 Arizona Clearance Card. Failure to maintain a current Level 1 Clearance Card will result in termination.