Concierge Senior Specialist

Concierge Senior Specialist

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital venturesand business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

As the Concierge Senior Specialist at BCG's Chicago office, you'll lead from the front lines, serving as a core embodiment of our culture and values. In this highly visible role, you'll be integral in creating a sophisticated, welcoming, and seamless office experience. You'll take ownership of complex visitor logistics, high-level meetings, and day-to-day operations, ensuring an impeccable standard of service at every touchpoint. Reporting directly to the Office Experience Senior Manager, you'll also mentor junior team members and spearhead initiatives that continually elevate our office environment.

Key responsibilities include:

• Serving as a polished, professional first impression, managing interactions with high-profile clients, guests, and internal staff to deliver exceptional, personalized experiences from arrival through departure
• Overseeing front desk operations and proactively managing the concierge inbox, ensuring timely, detailed responses and resolution of complex or escalated requests
• Coordinating intricate visitor logistics, including security protocols, VIP guest experiences, and seamless integration with administrative and security systems
• Leading logistics and coordination for senior-level meetings and office-wide events, including complex catering arrangements, AV setups, room configurations, and custom requests
• Proactively maintaining the highest standards of cleanliness, aesthetics, and readiness of conference rooms, collaborative spaces, and high-visibility client areas, anticipating issues, and ensuring resolution in advance
• Serving as the primary liaison with Facilities, IT, building staff and external vendors to troubleshoot and resolve complex operational issues, technology challenges, or guest needs swiftly
• Mentoring junior concierge team members, providing coaching and guidance to uphold BCG's standards and fostering a culture of exceptional service and continuous improvement
• Collaborating on strategic projects with the broader Office Experience team, aimed at enhancing guest services, office functionality, and overall staff engagement
• Providing strategic backup support and expertise across other Office Experience functions as required, especially during peak periods or absences

You're Good At

• Creating an exceptional hospitality experience, demonstrating confidence, sophistication, and grace under pressure
• Managing multiple complex priorities simultaneously, anticipating needs, and responding proactively to shifting requirements with poise and adaptability
• Communicating clearly, confidently, and diplomatically at all organizational levels, including senior leadership, external clients, and vendors
• Demonstrating exceptional judgment, initiative, and problem-solving skills, effectively navigating unexpected situations and sensitive matters
• Collaborating seamlessly across functions, including Facilities, IT, and Admin Services, fostering trusted partnerships to ensure a consistently smooth operational experience
• Mentoring and coaching junior team members, sharing expertise and best practices to support their professional growth and ensure consistency of service
• Handling confidential information and sensitive interactions with discretion, integrity, and professional maturity
• Leveraging technology tools and systems (e.g., digital signage, visitor management, Microsoft Office Suite) effectively and quickly mastering new systems with curiosity and ease
• Exemplifying a proactive, service-oriented mindset, continuously seeking opportunities to elevate the guest experience and operational excellence
• Representing BCG's culture and values consistently, maintaining a polished and professional presence in all interactions

What You'll Bring

• Bachelor's degree strongly preferred
• 46 years of experience in hospitality, concierge services, administrative support, or client-facing roles, ideally within professional services or high-touch environments
• Demonstrated experience managing high-level logistics and providing polished, personalized guest service
• Proven ability to lead operational tasks, mentor junior colleagues, and manage complex scenarios independently and successfully
• Exceptional organizational skills, meticulous attention to detail, and strong communication skills
• Proficiency with Microsoft Office Suite and adaptability in learning new technology platforms quickly
• Flexibility to work in-office five days per week and adjust work schedules as needed to support special events, key initiatives, and business priorities

City: Chicago

Compensation Information

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

The base salary range for this role is $69,000-$77,000.

This is an estimated range and specific base salaries within the range depend on factors such as office location, experience, and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a discretionary bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees and their eligible family members.* That's zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.