Service Writer

Job Description

Job Description

Are you a people-person who loves cars? Our client, a busy and growing auto repair shop in Moorhead, is looking for a full-time Service Writer to be the face of the shop and the key point of contact between customers and technicians. If you’re friendly, approachable, and able to deliver tough news with grace, this could be the perfect role for you!

What You'll be Doing:

• Greet customers and listen carefully to their automotive concerns

• Document vehicle issues clearly for the service team

• Provide accurate estimates and communicate service needs to customers

• Schedule repairs and follow up on work progress

• Maintain records of services performed and ensure timely invoicing

• Deliver updates and “difficult news” to customers in a professional and empathetic manner

• Act as a bridge between the technicians and customers, ensuring satisfaction and transparency

Who We're Looking For:

• Friendly, professional, and approachable personality

• Strong communication skills, able to explain technical information in simple terms

• Customer-focused and able to handle sensitive situations with diplomacy

• Organized and detail-oriented, comfortable managing multiple tasks

• Previous automotive service or customer service experience preferred, but not required

• Ability to work in a fast-paced, team-oriented shop environment

What Our Client Offers:

• Competitive pay

• Full benefits package

• Opportunity to grow and develop within a respected local repair shop

• Supportive team environment where your customer service skills are valued