Retail Shift Leader (Marlborough)

Job Overview Canna Cabana is actively seeking Part Time Shift Leaders at Marlborough, Calgary, Alberta. Candidates should be knowledgeable, responsible, hardworking, dedicated, and mature. Responsibilities Provide assistance to store management in supervising and facilitating the daily operations of the store. Oversee the responsibilities of the Store Manager in the absence of SM or AS. Assist in the delivery of key personnel management when on shift and resolve any customer service issues as needed. Provide direction, guidance, and instruction to all store associates as required. Ensure store conditions are consistently upheld to established standards. Assist in ensuring staffing levels adequately meet business needs, only when requested. Be the sales and customer service leader/role model in the absence of SM/AS; greet and assist customers in a manner that models exemplary conduct to other staff. Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members. Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary. Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift. Achieve sales targets and store-level KPIs; ensure employees on shift are actively pursuing sales goals. Oversee and assist in inventory management and be accountable for the inventory processes on shift. Qualifications Valid Sell Safe certification. Completion of high school and college/CEGEP/vocational or technical training required. Demonstrated sales and service orientation required. Minimum of 2 years’ work experience in the retail industry required – cannabis industry preferred. A valid First Aid certification is considered an asset. Excellent time management and prioritizing skills required. Demonstrated ability to train and motivate staff required. Basic office administration skills required. High level of proficiency with Microsoft Office productivity suite. Highly effective teamwork skills. Ability to effectively communicate both verbally and in writing with individuals at all levels of the organization. Strong customer service and troubleshooting skills. Well-defined sense of diplomacy. Excellent teamwork and team-building skills. Thorough understanding of applicable health and safety legislation. Professional, responsive, and positive work attitude. Ability to work nights, holidays and weekends and different locations. Job Type Part time, Permanent Benefits Unlimited bonus earning potential. Important Sell Safe License is mandatory for working at any cannabis store. #J-18808-Ljbffr