Administrative Patient Services Representative | BLS Certified

Administrative Patient Services RepresentativeJoin a dedicated healthcare team serving a broad regional community in the Midwest. This role is essential in creating a welcoming and efficient environment for patients as they begin their healthcare journey. As an Administrative Patient Services Representative, you will be the first point of contact, assisting with patient registration, appointment scheduling, insurance verification, and providing compassionate support throughout the process.Key ResponsibilitiesGreet patients warmly and collect accurate demographic and insurance information.Update patient records and obtain necessary consents and forms.Verify insurance coverage through various systems and ensure pre-authorizations or referrals are secured.Explain insurance benefits and financial responsibilities clearly to patients.Provide exceptional customer service by managing phone inquiries professionally and addressing patient concerns.Maintain strict adherence to HIPAA regulations and patient confidentiality.Collect co-pays, deductibles, and other payments in line with organizational policies.Support efficient claims processing and assist patients in navigating online portals.Adapt to shifting work assignments and priorities as needed.EducationHigh School Diploma or GED required. Completion of an accredited medical receptionist program or equivalent healthcare experience is preferred.ExperienceAt least six months of office, call center, customer service, or healthcare experience is preferred. Proficiency with computers and data entry is important.CertificationsBasic Life Support (BLS) certification from the American Heart Association is required.Mental and Physical RequirementsAbility to concentrate and perform duties under time constraints, with frequent computer use and interruptions. Must be able to stand, walk, sit, reach, assist and transport patients in wheelchairs, and lift up to 10 pounds.Working ConditionsStandard office environment with occasional exposure to noise, fumes, chemicals, and other hazards. Flexibility to work various shifts is necessary.