Assistant General Manager

Assistant General ManagerThe Assistant General Manager (AGM) is primarily responsible for running the club during times when the General Manager is not on duty/shift. They possess the skill to lead, support, and achieve results through their club team. The AGM is to promote the brand by engaging and motivating club guests and prospects to join the club, use the club, and remain a member. They assist members in achieving their health and fitness goals making every member's day better. The AGM ensures that our members and team members are provided with an environment that is clean, safe, and enjoyable. This role is part of the club Leadership team and focuses on the success and profitability of the club through leadership and member service that achieves positive member and employee retention, drives sales efforts and controls operating expenses.Duties and Responsibilities – What You Will Do:Drive Business Results:Achieve daily, weekly, and monthly lead conversion rates and new member retention goals for their clubManages retail inventory to attain goals and profitability. Teaches suggestive selling techniques and monitor sales achievements. Ensures inventory records are maintained and shortages properly recorded. Works closely with the Director of Retail and Revenue Development on meeting inventory standardsPartners with General Manager and/or Area Manager to support membership sales growth.Works with Welcome Desk Team to ensure they have all necessary tools and resources, per company policyWorks closely with the General Manager and/or Area Manager to manage club financial performance. Follow proper procedures for recording and reporting sales, labor and expenses. Reviews the P&L and MMR with the General Manager and/or Area Manager monthly. Helps identify positive trends and areas of opportunity. Works with the General Manager and/or Area Manager on action plans for improvementDeliver the Member Experience:Assists in running a club that delivers on a welcoming, engaging, intuitive, and motivating experienceMaintains a safe, clean, well maintained club utilizing company tools and resources (e.g. Job Cards)Proactively interacts with members to gather feedback and ensure club team is delivering on our member experienceWorks alongside Club Technician & Club Custodial Team to complete tasks through leading by example to improve our member experienceSets the example for how team members make every member's day better Operational Excellence:Leads by example by working alongside team to complete tasks to improve our member experienceWorks with Team Lead/s and General Manager on Human Resources and Payroll related requirements for all paperwork for new hires, payroll, time off requests, audits of employee time records, terminations, and all other team member matters in a timely mannerManages supplies inventory to ensure the Club maintains proper stock levels to deliver an excellent member experience while managing expense and limiting overstockFollows up on team member or member injury/accident incidents by investigating incident, completing forms and documenting information, follow-up on safety area, and reporting all facts to Risk ManagementRegularly walk-throughs of all areas of the club to ensure that we are delivering and maintaining our Member Experience standards & safetyReviews Listen 360 and other club Social Media results to identify opportunities for improvement or where to praise for delivering on-target resultsInspects equipment daily for preventative maintenance or repairs.Leadership and Development of Operations Team:Trains staff on operational functions of the ClubUnderstands the complete operation of all departments and is able to assist or give direction when necessary in the absence of the General Manager and/or Area ManagerProvides leadership and direction to club staffAssists in recruiting, selecting, training, and evaluating the staff Welcome Desk, Custodial, Sales, Fitness, and Kids Zone/Kids Club teams. At the direction of the General Manager and/or Area Manager, assists with the hiring and training of other departments. Ensures all employees complete required training in the prescribed timeframes and follows up to ensure training is properly recordedProvides coaching or corrective action as needed to ensure performance expectations are met and members properly serviced. Prepares documentation to support corrective action. Develops coaching skills of team leadersActively participates in the Performance Review Process for direct reportsResolve concerns/problems ensuring our members needs are met and company guidelines are followedAnalyze, interpret, and follow company policies (written, oral, diagram and or schedule form) to ensure safety of our club and team membersFlexible/positive attitude in meeting and exceeding our members expectationsRequirements and Qualifications – Who You Are:High School Diploma or GED required1-2 years management experience highly desiredDesired knowledge, experience, and understanding of Fitness including equipment, personal training, and group fitnessStrong service orientation and desire to deliver an outstanding member experienceStrong oral and written communication skills, with the ability to work professionally and effectively with people at all levels of the organization with physical locations spread throughout the portfolioWork quality must be highly accurate, timely, and in accordance with company policy and procedures with a high regard and propensity for safetyExcellent task completion and follow-through skills and ability to maintain focus in a sometimes hectic and evolving environmentMust demonstrate professionalism, cooperation, and ability to work well with all partiesAbility to travel occasionally for company meetings and based on business needsWilling and able to work a flexible shift: evenings, weekends, and holidaysBilingual skills a plusCPR/AED certification required within first 30 days of hireAlcohol/Food certification as required at applicable locations.Attend and participate in required meetings and trainings as neededTeam Perks:Free health club membershipCasual work environmentDiscount on in club retail items and any current vendor partner offerings (NASM, etc)Opportunity for growth; professional developmentWork Environment/Physical Demands:While performing the duties of this job, the employee is frequently required to walk and stand up to 8 hours/day and/or sitting for extended period of time. Employees may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Employees are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The employee may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.Privacy Statement:In-Shape Solutions, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at: