Child & Family Client Services Manager

Child & Family Client Services ManagerMonroe Community Mental Health Authority - Monroe, MIOverviewSalary Range $26.35 - $39.84 Hourly Position Type Full TimeDescriptionABOUT THE ORGANIZATIONMonroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities.Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need.BENEFITSBi-weekly payVacation, sick, and personal timeFour medical plans to choose from, eligible first day of hireDentalVisionAflacDisability and life insurance provided by the Agency, optional buy-ups401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plansYMCA corporate discountDESCRIPTIONUnder the general supervision of the Program's Supervisor, the Client Services Manager (CSM) assesses the needs of the consumer and the consumer's family, when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for services to meet the specific consumer's needs through Family / Person center planning (PCP) and the development of an individual plan of service (FPOS/IPOS).The goal for Child and Family CSM's is to provide programs and services that promote normal development, promote healthy family functioning, support and preserve families, reunite families who have been separated, and reduce the usage of, or shorten the length of stay in, psychiatric hospitals and other substitute care settings.When providing Home Based services, services relating to plan goals will be provided primarily in the family home or a setting of the family's choosing. The family unit is the focus of treatment. The service style must support and empower families, parent and professional teamwork and community collaboration with other service providers.The Client Services Manager is responsible for addressing both the individual consumer's biopsychosocial status as well as the state of the social system in which case management operates, assuring the implementation and delivery of services to children and their families in keeping with the principles of recovery, self-determination and resilience, as well as developing and maintaining a therapeutic relationship with the consumer.CSM's are also responsible for linking consumers with external systems to provide additional services, resources, and opportunities consistent with qualitative and quantitative performance goals and standards established by the department.In addition, Master level CSM's are assigned to provide Intensive Case Management and /or Therapeutic Interventions to their consumers.Client Services Managers may be required to provide crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families.Duties and CompetenciesConsumer EngagementEngages the consumer by:Face to face contact with newly assigned consumers within seven (7) business days.Face to face contact with consumers at or above 50% of time worked.Educating consumers regarding Person Centered Planning and self determination opportunities.Scheduling appointment and seeing a consumer within one (1) business day for any open consumers discharged from inpatient psychiatric hospital.Assisting family members with problems relating to consumer conditions and needs and encourages their support in the treatment area.Educating consumers as to the Family/Person Centered processes, self-determination, recipient rights and other issues of consumer empowerment. Assists consumers with their individual physical, personal care, (re)habilitative needs, and transportation as necessary.Case ManagementProvides for case management services by:Convening and presiding over annual Family/ Individual Plan of Service meetings for each assigned consumer.Recording and documenting progress notes and completed SAL's within twenty-four business hours.Completing FPOS/IPOS at a frequency noted in the plan of service and reviewing the FPOS/IPOS's in a timely manner; not to exceed 365 calendar days. (Completes required assessments and status reports using Person Centered processes. Consumer Care Behavior Risk Management Committee and Peer Review Committee reviews are coordinated through and integrated with this process.)Provides a copy of the consumer's FPOS/IPOS within 15 calendar days.Completing case management narratives and other assessments as required by the case and in a format required by the agency. This includes CAFAS, PECFAS, Needs Assessment/ Biopsychosocial Re-Assessment/Pain Management/Health History (during FPOS/IPOS process) for each case at least annually.Monitoring consumer progress including, as appropriate, contacts and status reviews.Maintaining complete and detailed case records and service activity documentation consistent with MDCH standards and agency procedures.Meets the requirements of third party payor sources assuring revenue generation at levels which meet or exceed revenue targets established for the program.Maintaining an up-to-date master caseload list within the prescribed format established by the agency.Provides transportation as needed in order to assist consumers and families in procurement and maintaining residential, daily living and supportive services; linking financial and medical benefits, legal and habilitation services.Program DevelopmentConducts program development by:Assessing the child to include; growth and development; family relationships and supports; ability to function in areas of school, community, family and interpersonal relationships.Coordinating the Family/Person Centered Planning process in developing a PCP (Person Center Plan) for agency consumers assigned to the caseload.Contacting consumer and/or guardian to assure Family/Person Centered processes including development of FPOS/IPOS meeting agenda and planned attendees are appropriate in the opinion of consumer/guardian.Providing individual, group and/or family support services as needed, in accordance with BC/BS, Children's Model Waiver, Habilitation Waiver, Medicaid, Joint Commission and FIA rules and regulations.Providing consultative services to CMHA staff or other Provider personnel in order to enhance consumer functioning.Implementing interdisciplinary peer review recommendations and decisions.Service DeliveryUtilizes a Family Person Centered Plan to implement and monitor the Family Plan of Service for each assigned consumer. This includes:Providing follow-up and monitoring services related to consumer/guardian approval of services, FPOS/IPOS goals and objectives and planned interventions.Convening FPOS/IPOS team meetings if status reviews indicate a significant revision of the FPOS/IPOS is warranted to continue or terminate service delivery.Coordinating services delivered with CMHA staff and other agencies as defined in the FPOS/IPOS.Providing services at quality levels that meet or exceed indicator thresholds established through the Utilization Review (UR) and as defined in the FPOS/IPOS.Assisting consumers in procurement of supportive services, financial and medical benefits, legal, and habilitation services as needed.Consulting with the nurse and/or physician about medical concerns and treatment plans.Assisting consumers in obtaining hospital admission and facilitating alternative residential placement when therapeutically indicated.Provide Therapeutic Interventions such as anger management, parenting skills, etc…when necessary (Master's level clinician).Perform clinical assessments based upon professional qualifications and licensure, utilizing program specific assessment tools and evidence based practices.Linking and Coordinating with Community Resources