Help Desk Technician

MBRAUN Incorporated located in Stratham, New Hampshire is a leading manufacturer of high-end technology solutions. Products include gloveboxes, inert gas purification, thin-film technology, isolators, solvent purification and custom system solutions for clean environments. MBRAUN is instrumental in developing world class core technologies and then adapting them to an application, yielding the most efficient clean environments based on our intimate knowledge of the many markets we serve. Job Description M. Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are not limited to: Provide I.T. support for all United States company locations. Provide technical support to in‑house and remote end users Onboarding IT training of new employees Maintain operating system workstations (Windows 10/11) and servers (Windows 2012/2016/2022). Ensure workstation and server data integrity by evaluating, implementing and managing appropriate software and hardware solutions Administration of the ERP financial system Administration of the CREO engineering system Administration of our MDM platform and all company cell phones, Apple/Android Daily use of help desk for operations and user support Manage technology inventory system (label assets as they arrive, keep inventory system current) Phone system (Vodia), key fob & camera DVR administration Administration of all printers Provide IT security training to new employees and annual renewal training for all current employees Enforcement of all security policies Documentation of all IT processes/policies Responsible for processing department related nonconformance’s when required Job Requirements Proficiency with MS Office (Word, Excel, and Outlook) required This individual should be able to work both independently and in a team-oriented, collaborative environment US Citizenship (due to federal contracts in place, only US Citizens are eligible for consideration) The Ideal Candidate Must have strong organizational skills and attention to detail Must be able to multi‑task and handle time management in a high‑pressure environment Must have strong problem solving skills and possess the ability to resolve common problems Must be able to conduct themselves in a professional and courteous manner with M. Braun employees as well as customers and vendors Must have excellent written and verbal communication skills and the ability to maintain accurate records Must be self‑motivated with the ability to work efficiently under minimal supervision Education Requirements Combination of a college degree in a relevant field of study (associate’s, bachelor’s) and/or directly applicable experience. Physical and Mental Requirements Physical Requirement: Must have fine motor skills; be able to grasp small items; ability to do a repetitive motion; the ability to sit and walk for most of the day; crawling; some light to moderate lifting and carrying Visual Requirement: Must be able to visually read documents and a computer screen Hearing Requirement: Must be able to hear and speak on the phone and in person to convey information; must be able to identify beeps and noises coming from the server and be able to listen to and understand employee technical concern in order to assist Mental Requirement: Comprehension, Organization, Reasoning, Decision Making, Communication, and Mathematics. Benefits M. Braun offers an excellent benefits package which includes health insurance, dental insurance, vision insurance, 401(k), life insurance, short‑term and long‑term disability, flexible spending account, and more. M. Braun provides Paid Time Off, Holidays, Floating Holidays and Volunteer Time to employees. M. Braun provides a Gas Assistance Program which provides $1,125.00 annually to cover gas to and from work! Additional perks include company outings, monthly raffles, pizza days, and more! EQUAL EMPLOYMENT OPPORTUNITY MBRAUN provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, marital status, veteran status, or sexual orientation in accordance with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which MBRAUN has facilities. This policy applies to all terms and conditions of employment, including but not limited to, employment, recruitment, selection, compensation, benefits, training, promotions, demotions, layoffs, terminations, and all other terms and conditions of employment. #J-18808-Ljbffr