Reservations Sales Manager

Sales & Reservations Manager — Wellness & Group TravelOffice Location: Solana Beach, CAAbout usOur client offers two distinctive beachfront destinations near Puerto Vallarta, Mexico, specializing in yoga, wellness, fitness, and group retreats. We work with retreat leaders, studios, coaches, and individual travelers to create memorable experiences combining exceptional hospitality, nature, and well-being. We are growing our U.S. commercial presence and looking for a hands-on Reservations Sales Manager to help build our Solana Beach office, grow group business, and lead our sales and reservations team.About the roleThis role combines sales leadership, relationship development, and reservations management. You will work closely with our Sales & Marketing Director and founders, while supervising a Mexico-based team. You will strengthen relationships with existing retreat leaders, develop new business, improve our sales processes, and ensure prospective guests receive responsive, thoughtful service. This is an opportunity to build systems and shape a growing commercial operation—not simply maintain an existing sales pipeline.What you’ll doGrow group and retreat business? Develop relationships with yoga teachers, wellness and fitness professionals, studios, retreat organizers, and travel partners.? Generate and qualify new leads through targeted outreach, referrals, partnerships, and inbound inquiries.? Lead discovery calls that connect each organizer’s vision with the right property and experience.? Guide opportunities from initial inquiry through proposals, signed contracts, and deposits.? Encourage repeat bookings and build long-term relationships with retreat leaders.? Help fill priority dates while maintaining pricing discipline.Lead sales and reservations? Supervise and coach the sales and reservations team, with clear priorities, accountability, and regular follow-up.? Coordinate group sales, individual reservations, and guest-service handoffs.? Improve response times, follow-up quality, and conversion rates.? Partner with the Mexico operations team to ensure commercial commitments align with what we can deliver.? Help recruit and onboard a future U.S.-based Sales Representative as the team grows.Build a disciplined commercial operation? Maintain an accurate CRM pipeline, with clear next steps and reliable forecasts.? Establish practical reporting on leads, bookings, revenue, and performance.? Improve email templates, follow-up sequences, and sales workflows.? Use automation and AI tools thoughtfully to make the team more effective without losing the personal touch.? Collaborate with marketing on campaigns, lead generation, and sales materials.What we’re looking for? At least five years of relevant sales experience in hospitality, group travel, retreats, destination sales, or a closely related field.? Experience supervising, coaching, or leading a sales or reservations team.? A track record of converting inquiries into confirmed bookings and developing repeat business.? Excellent spoken and written English, with professional working proficiency in Spanish.? Strong CRM skills and a structured approach to pipeline management and follow-up.? Confidence leading consultative sales calls and building relationships by phone, video, and email.? Strong organizational skills and comfort working with revenue targets and performance data.? Ability to collaborate effectively with an international team.? A genuine interest in wellness, travel, hospitality, or retreat experiences.