Program Manager, Product Operations

Job Description

Job Description

$95,000 - $125,000 + VIP Bonus

$110,000 - $130,000 / year + Bonus

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

JOB DESCRIPTION

We are seeking a results-driven P rogram Manager of Product Operations and Launch to drive our go-to-market execution and product release processes. This role drives cross-functional coordination, supports operational performance, and ensures timely, high-impact product releases across Vertafore.

You will serve as a partner to the Product leadership team and act as the central point of accountability for managing release readiness, progress tracking, and continuous process improvements that deliver measurable value to customers and the business.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

· Drive cross-departmental planning and alignment on product releases and initiatives in partnership with Product leadership.

· Deliver robust go-to-market (GTM) strategies in collaboration with stakeholders across Product, Marketing, Sales, Support, and Operations.

· Lead end-to-end product release management, including kickoff meetings, stakeholder coordination, task tracking, risk mitigation, and communication.

· Execute a scalable release management process, incorporating stakeholder feedback and operational learnings.

· Monitor release performance against key milestones, KPIs, and gate points—ensuring accountability and providing data-driven insights to guide execution.

· Report on release progress, risks, and outcomes to Senior Leadership Team (SLT).

· Be the central hub for all release activities, reporting to the Senior Leadership Team on status, goals, and key metrics.

· Foster a culture of continuous improvement by identifying gaps, driving adoption of best practices, and removing blockers to success.

· Champion operational excellence by setting an example of raising bar on consistency, quality, and impact of product delivery.

· Ensure adherence to company policies and manage additional duties as needed by the VP of Product Management Operations.

Qualifications :

· 5+ years of experience in Product Operations, Program Management, or related operational leadership roles within SaaS or technology organizations.

· Experience implementing and scaling enterprise operating models.

· Experience influencing leadership stakeholders and leading cross-functional organizations.

· Strong experience in product lifecycle management and release governance.

· Strong communication, facilitation, and strategic thinking skills.

Preferred Skills (Nice to Have):

· Experience in the insurance or insurtech industry.

· Familiarity with tools such as Rally, SharePoint, Miro, or equivalent

· Professional certifications (e.g., PMP, Agile, Scrum) or advanced degrees (MBA) a plus.

Additional Requirements and Details:

· Travel required up to 10% of the time.

· Located and working from an office location.

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing.

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

· Win Together: We work together as one team, showing empathy and respect along the way.

· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

· Say It, Do It: We honor every one of our commitments because integrity is important to us.

· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

· We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings .

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.