Learning & Development Manager

Learning & Development ManagerThe Learning & Development Manager is an operational partner responsible for elevating service execution and leadership capability across the property. Reporting to the Director of Talent & Culture, with a dotted line to the Director of Operations/Resort Manager, this role is highly visible and embedded in the day-to-day operation.This is not a desk-based training role. You will work side-by-side with leaders and frontline teams—coaching in real time, reinforcing service standards, and translating the Auberge brand programs into daily behaviors that shape the guest experience.You are as comfortable on the floor with team members, as you are advising leaders. You bring curiosity, confidence, and the ability to build trust and gain buy-in across all levels of the organization.You are accountable for both the learning experience and how it shows up on the floor.Where You Drive ImpactOperational Presence & Service ExcellenceSpend time in the operation observing, coaching, and elevating service deliveryProvide real-time feedback to teams and leadersPartner with departments to identify gaps and drive performance improvementTranslate guest feedback (NPS), engagement data, and operational metrics into actionable learningBrand Programs & Learning DeliveryDeliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energyEnsure learning reflects both brand standards and the Soul of the PlaceReinforce learning through daily touchpoints, coaching, and ongoing developmentLeadership Development & Team ExperienceCoach leaders to strengthen their ability to lead, develop, and hold teams accountableEmbed Auberge Promises & Practices into hiring, coaching, and feedback conversationsSupport engagement, retention, and internal growth across the propertyFacilitate leadership development programs (Leadership Training Series, MDP, Certified Trainer, LinkedIn Learning, etc.)Program Management & ComplianceTrack training participation, completion, and outcomesEnsure compliance with required training standardsProvide clear reporting and insights to leadershipWhat Success Looks LikeConsistently elevated service execution across the propertyLeaders actively coaching, developing, and holding teams accountableStrong engagement, retention, and internal mobilityBrand programs delivered with consistency and measurable impactQualificationsWhat We're Looking For3–5+ years of leadership experience in luxury hospitality (Rooms, F&B, Guest Services, or similar)Prior experience in a dedicated Learning & Development or training role within a hotel or resort, with demonstrated experience facilitating learning and developing operational teams.Strong facilitation and communication skillsConfidence influencing and advising at all levelsHigh energy and comfort working in a fast-paced, on-the-floor environmentStrong organizational and analytical skillsDesirableMultilingual skills (specifically Spanish) to assist in the translation and facilitation of materials