Parts / Sales CSR

Parts / Sales Customer Service Representative (Parts CSR)

Landscapers Supply | Greer, SC Full-Time | Competitive Pay Based on Experience

Be the Person Customers Trust to Keep Them Running At Landscapers Supply, our Parts & Service team is the heartbeat of our operation. When contractors, landscapers, and homeowners need equipment repaired fast or the right part to keep a job moving, they rely on us and this role is a huge part of making that happen. We're looking for a motivated, organized, customer-focused Parts CSR who enjoys helping people, solving problems, and working in a fast-paced environment where no two days are the same. If you like working with equipment, parts, tools, and customers and want to build a career with a growing company that values hard work and teamwork this could be the perfect fit.

Why Join Landscapers Supply?

We're Growing With multiple locations across South Carolina and Georgia and continued expansion ahead there are real opportunities to grow your career with us. Every Day Is Different You'll work with outdoor power equipment, parts systems, service operations, and customers ranging from homeowners to professional landscapers. Team-Focused Environment You'll work alongside experienced technicians, parts specialists, and store leadership who support each other and work together to get the job done right. Your Work Makes a Difference Your efficiency and customer service directly impact repair turnaround times, customer satisfaction, and the overall success of the store. Closed on Sundays We believe time outside of work matters too.

About Landscapers Supply For over 30 years, Landscapers Supply has been a trusted supplier for contractors, homeowners, and outdoor enthusiasts throughout South Carolina and Georgia. We specialize in:

• Professional-grade power equipment
• Hardware and outdoor products
• Bulk landscaping materials
• Full-service repair and maintenance
• Contractor and homeowner solutions

Affiliated with ACE Hardware and True Value Hardware, we combine local service with industry-leading products and expertise. With 8 locations and growing, we continue to build a company centered around exceptional customer service and strong team culture. Our Culture: ICARE At Landscapers Supply, we live by our ICARE values every day:

• Integrity Integrity First
• Committed Committed to People
• Accountability Accountability Mindset
• Results Results Driven
• Exceeds Expectations Exceed Expectations

We're looking for team members who bring energy, professionalism, and a strong work ethic to everything they do. What You'll Do As a Parts CSR, you'll play a critical role in supporting both our Parts and Service departments while delivering an exceptional customer experience. You'll help customers find the right parts, coordinate repair workflows, maintain inventory organization, and keep communication flowing between customers, technicians, and management.

Key Responsibilities

• Customer Service & Communication
• Serve as a primary point of contact for service customers
• Provide friendly, professional updates throughout the repair process
• Help customers identify and order the correct parts
• Recommend substitutions or solutions when needed
• Create a positive, helpful customer experience customers will remember
• Parts Department Support
• Procure, receive, stock, and organize parts inventory
• Transfer parts between store locations as needed
• Maintain inventory accuracy through organization and cycle counts
• Support team members with parts lookup and customer assistance
• Service Department Support
• Match incoming parts to repair orders
• Prepare equipment for technicians once parts arrive
• Perform basic shop tasks such as:
• Blade sharpening
• Tire repairs
• Equipment assembly
• Help maintain a clean, organized, and safe shop environment
• Operational Support
• Follow company procedures and workflow systems
• Communicate backorders, delays, and service updates
• Assist with warranty claims and service documentation
• Support department efficiency goals and KPIs

What We're Looking For We're looking for someone who enjoys helping customers, stays organized under pressure, and has a strong interest in equipment, parts, and service operations. Required Qualifications

• Experience with equipment parts and/or service operations
• Strong communication and customer service skills
• Ability to stay organized in a fast-paced environment
• Basic mechanical knowledge of engines or outdoor power equipment
• Ability to lift 5070 lbs and perform shop-related tasks

Preferred Qualifications

• Experience with outdoor power equipment or handheld equipment
• Familiarity with:
• Parts lookup systems
• Vendor ordering processes
• Equipment troubleshooting

What Success Looks Like In this role, success means:

• Fast and accurate parts procurement
• Reduced repair turnaround times
• Excellent customer satisfaction
• Strong communication across departments
• Clean, organized parts and shop areas
• Consistent operational efficiency

Benefits Benefits may vary based on full-time/part-time status and may include:

• Health & Dental Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Employee Discounts
• Professional Development
• Advancement Opportunities
• Closed on Sundays

Build Your Career With Us At Landscapers Supply, we're building a team of people who take pride in helping customers, supporting each other, and growing together. If you're ready for a career where your work matters and your future can grow alongside the company, apply today. Join the Landscapers Supply Team!