Patient Services Representative, Contact Center

Patient Services Representative, Contact Center

Patient Services Representative (PSR), Contact Center, MIT Health, to serve as the primary point of contact for patients and other constituents, managing incoming phone calls and electronic inquiries for MIT Health; responsible for registering new patients, verifying insurance eligibility, scheduling appointments, communicating co-pay and pre-visit requirements, responding to general inquiries, and screening callers for appropriate clinical triage; coordinate care and information across internal and external service areas, ensuring a seamless patient experience.

High school diploma or equivalent and at least two years of experience in a customer service, administrative, or related role; demonstrated ability to manage multiple priorities in a fast-paced environment, along with excellent interpersonal and telephone communication skills; solid communication, sound judgment, and a patient-centered approach, with the ability to resolve complex inquiries accurately, efficiently, and compassionately; must be able to interact effectively with patients, clinicians, and professional staff in a courteous, empathetic, and professional manner. Experience in a healthcare setting preferred.