Hardware Escalation Engineer

Who Youll Work With
Working closely with cross-functional teams including software hardware manufacturing customer support and external suppliers.

What youll do

• Manage and track quality of production units.
• Work closely with cross-functional teams including customer support hardware software manufacturing and suppliers to identify and resolve quality issues and risks.
• Interface with customer support team to debug and gather information on failed units at customer sites.
• Work with hardware and software team to perform failure analysis on failed units. Route failed units to external suppliers if necessary.
• Track and close RMA cases.
• Provide failure analysis report.
• Enhance or develop corrective actions.

Qualifications :

• Bachelors degree in Electrical Engineering Mechanical Engineering or related field. MS is a plus.
• Minimum of 10 year experience in failure analysis and quality.
• Demonstrate ability to debug test systems and track hardware failure processing for resolution. 
• Experience in PCBA manufacturing electro-mechanical assembly and associated processes.
• Foundational knowledge in quality and reliability performance metrics.
• Experience in Quality Engineering in high-tech manufacturing (preferably networking equipment) and working with contract manufacturing partners.
• Experience collaborating with teams and cross functional with engineering groups. 
• Strong organizational skills with attention to details.

Compensation Information

The new hire base pay for this role has a salary range of $145000 to $180000. Arista offers different pay ranges based on work location so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors including skills qualifications relevant experience and work location. The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Aristas Sales Incentive Plan which pays commissions calculated as a percentage of eligible -based employees are also entitled to benefits including medical dental vision wellbeing tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.

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Additional Information :

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race color religion sex sexual orientation gender identity national origin or any other factor determined to be unlawful under applicable federal state or law law. All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time