Senior Product Designer

Overview We are a small (but mighty!) product design team focused on improving the end-to-end Digital Business Banking experience (DBX) for M&T customers. This role will focus on designing Digital Business Banking experiences that support how customers onboard, manage, and service accounts across digital channels. You’ll contribute to the evolution of our design practice while partnering closely with Product, Technology, and Business teams to deliver thoughtful, accessible, and customer-first solutions. We’re looking for someone who is passionate about simplifying complex workflows, designing intuitive enterprise and customer experiences, and balancing business goals with user needs. While our team is small, we are part of the larger Digital Experience Design (DxD) organization that spans across M&T and Wilmington Trust, offering strong support, collaboration, and alignment. Primary Responsibilities Design user flows and interfaces for digital business banking experiences, including onboarding, servicing, account management, and related operational experiences. Translate research, business requirements, technical constraints, and regulatory considerations into customer-centric solutions. Create concepts, wireframes, high-fidelity designs, and prototypes that communicate ideas and drive alignment across teams. Collaborate closely with product owners, developers, researchers, and business stakeholders to define functionality and ensure successful implementation. Contribute to, and advocate for, design standards, accessibility best practices, and design system usage across business banking experiences. Conduct design critiques, participate in team rituals, and iterate on designs based on feedback from designers, product, developers, and stakeholders. Support usability testing and partner with researchers to gather insights that improve complex business banking experiences. Mentor junior designers and contribute to growing a culture of design quality, craft, collaboration, and continuous improvement. Influence roadmap planning by identifying experience opportunities, surfacing usability concerns, and helping prioritize work based on customer and business impact. Scope of Role As a Senior Product Designer, you will take ownership of critical flows across digital business banking experiences, helping shape how customers interact with M&T products and services. You will work cross-functionally with product owners, developers, researchers, and stakeholders to ensure experiences meet customer needs, regulatory requirements, and technical feasibility. You’ll be a key contributor to the evolution of our platform, design practice, and product vision. Education and Experience Required Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 7 years education and/or relevant/product design work experience. Experience designing for workflow-intensive, enterprise, or form-heavy experiences, preferably in regulated industries. Demonstrated ability to apply user-centered design methods throughout the product lifecycle. Proficiency with Figma and modern design tools such as Adobe CC and Miro. Ability to communicate clearly, collaborate with stakeholders, and incorporate feedback into your work. Understanding of accessibility standards and best practices for inclusive design. Experience working with agile development teams and iterating based on feedback and data. Core Competencies Customer-First Thinking: Designs experiences that balance user needs and business goals. Collaborative: Builds trust and alignment with cross-functional teams. Detail-Oriented: Cares about the details, especially in complex workflows and servicing experiences. Proactive: Seeks clarity, identifies problems early, and offers solutions. Craft-Driven: Cares deeply about design quality, consistency, design systems, and usability. Growth Mindset: Open to giving and receiving feedback and always looking to improve. Preferred Experience Experience working in financial services or with complex, compliance-driven workflows. Experience designing digital banking platforms, enterprise applications, back-office systems, or digital servicing experiences. Experience designing for business customers, servicing experiences, or operational platforms. Physical Requirements None M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $104,700.00 - $174,500.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location New York, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at View email address on click.appcast.io for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice