Assistant General Manager

Assistant General Manager

We are currently seeking an Assistant General Manager to support a Lifestyle portfolio in the Louisville market. The AGM will assist with the overall property operations including budget development and management, invoice processing, capital expenditure planning, project and vendor management, property inspections and tenant relations.

The AGM will respond to tenant needs, develop and maintain positive tenant and community relationships, maintain vacancies in marketable condition, coordinate delivery of premises to tenants, and monitor tenant openings, relocations, and closings. This position will also assist with the implementation of marketing programs, property events, sponsorships, and other initiatives designed to enhance the customer experience and maintain the competitive position of the centers within their respective markets.

The ideal candidate will possess strong organizational and communication skills, the ability to manage multiple priorities, and a proactive approach to problem solving. The successful candidate must be comfortable working in a fast-paced environment while supporting a diverse portfolio of retail properties.

Responsibilities

• Assist with the overall management and operation of the properties.
• Support annual budget preparation, financial reporting, forecasting, and expense management.
• Review, code, and process invoices in accordance with company policies and procedures.
• Assist with capital projects, tenant improvements, and property enhancement initiatives.
• Manage vendor relationships and service contracts and ensure work is completed in a timely and professional manner.
• Conduct regular property inspections to ensure the centers are maintained in a clean, safe, attractive, and marketable condition, and coordinate corrective actions as needed.
• Respond to tenant requests and maintain positive tenant relationships.
• Coordinate tenant openings, relocations, remodels, and closings.
• Maintain vacancies in marketable condition and support leasing efforts as needed.
• Assist in the implementation of marketing, community engagement, and special event programs.
• Supervise property staff and support a culture of teamwork, accountability, and customer service.
• Ensure compliance with company standards, operational procedures, and risk management practices.

Requirements

• Minimum of 7 years of experience in retail property management, commercial property management, or a related field.
• Bachelor's degree or equivalent relevant experience.
• Strong financial, organizational, and administrative skills.
• Experience with budgeting, invoice processing, vendor management, and tenant relations.
• Ability to manage multiple projects and priorities simultaneously.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Experience with lifestyle centers, open-air retail, shopping centers, or mixed-use properties preferred.
• Embraces a technology-forward mindset with strong curiosity for merging tools, AI in particular, bringing forward-looking perspective that inspires innovative solutions.

Preferred Qualifications

• Experience managing multiple retail properties or a multi-site portfolio.
• Knowledge of capital projects, property operations, and contract administration.
• Experience supporting marketing programs, property activations, and community events.
• Professional designations such as CPM, RPA, or ICSC credentials are a plus.