Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you will review customer requirements and documentation for accuracy and ensure compliance with company standards. You will communicate scheduling and delivery commitments between customers and various internal departments, including production, planning, shipping, quality, and sales. Additionally, you will provide customers with lead times, shipment updates, and documentation support, while maintaining accurate customer records within company systems.

Responsibilities

• Review and resolve customer concerns, discrepancies, shipping issues, and order-related problems professionally.
• Create and process Return Material Authorizations (RMAs) in accordance with company procedures.
• Process customer orders with precision.
• Address missing documentation and coordinate with internal departments and customers to obtain required information.
• Troubleshoot order-related errors and collaborate cross-functionally to ensure accurate resolution and customer satisfaction.
• Support internal teams by ensuring customer expectations and contractual requirements are clearly communicated.
• Maintain knowledge of company products, aerospace industry standards, and customer requirements.
• Participate in departmental process improvement initiatives and support company goals.
• Maintain confidentiality of customer and company information.

Essential Skills

• Proficient in Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Ability to handle multiple job functions with minimal supervision.
• Maintain a professional appearance and positive company image.
• Strong communication and interpersonal skills.
• Ability to solve problems and possess critical thinking skills.
• 5+ years of experience in customer service.

Additional Skills & Qualifications

• Experience with expediting and RMA processes.
• Familiarity with order entry and planning.
• Basic Excel skills for handling open order reports.

Work Environment

This role is based onsite in Glendale, CA, operating from 8am to 5pm, Monday through Friday. The office setting is on a large campus featuring nice buildings and spacious desk areas, providing a comfortable work environment. There are break rooms and outdoor areas available for taking breaks.

Job Type & Location

This is a Contract to Hire position based out of Glendale, CA.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Glendale, CA.

Application Deadline

This position is anticipated to close on Jun 12, 2026.