Director of Operations Support

An employer is looking for a Director of Operations Support to sit remote. This role serves as the execution bridge between Operations and Technology, owning the design, delivery, and rollout of systems, workflows, reporting, and process improvements that enable the Contact Center and broader operations to scale. The Director will translate business needs into clear requirements, oversee UAT and implementation cycles, and ensure new capabilities are operationally ready at launch. They will lead a team spanning business analysis, reporting, and program support, while partnering closely with Product, Data, Technology, and external vendors. A core focus will be modernizing operations by reducing manual workflows and supporting automation, AIenabled processes, and eventdriven operating models. The role plays a handson leadership position in major operational initiatives, balancing strategy with execution in a fastpaced environment. This leader will ensure operational performance is measurable through dashboards, KPIs, and reporting. They will proactively identify bottlenecks, risks, and scalability issues and drive continuous improvement. Over time, the team and scope are expected to scale as enterprise transformation accelerates.
Compensation for this role is 200-225k per year annually plus bonus. Compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include generous paid time off, medical and dental insurance offerings, and 401k.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• Proven experience operating as a bridge between Operations and Technology, driving execution across systems, processes, and people
• Strong background in business analysis, program management, or operational transformation
• Handson experience owning business requirements, UAT/testing, and implementation cycles
• Exposure to system design, reporting, and process optimization, ideally in regulated environments
• Familiarity with or exposure to AI, automation, or intelligent workflow initiatives
• Leadership experience managing or mentoring crossfunctional teams, or clear readiness to step into a peopleleader role


Nice to Have Skills & Experience
• Experience in Life Insurance and/or Annuities operations
• Prior experience supporting contact center operations or customerfacing platforms


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.