FCM - Senior Account Manager - Philadelphia, USA

FCM - Senior Account Manager - Philadelphia, USA FCM is a leading travel management company, specializing in national and global travel programs for medium and large businesses. As a Senior Account Manager, you will own and lead high‑value national, regional, and multinational customer relationships. You will drive customer profitability, retention, and growth through data‑driven insights and best‑in‑market travel programs, acting as a strategic partner to complex, high‑touch clients and influencing outcomes at the C‑suite level. Key Responsibilities Own and manage strategic customer relationships across national, regional, and multinational programs Develop and execute customer business plans aligned to contractual timelines and program objectives Drive customer profitability, retention, and growth through data‑led insights and commercial strategies Lead Quarterly Business Insight Reviews (QBIRs), presenting progress, milestones, industry trends, and user sentiment Identify and act on commercial upsell and ancillary service opportunities Partner with internal teams to gain full visibility of customer profitability and program performance Support and oversee program implementations within account management scope Provide industry expertise and guidance to customer travel and procurement managers Interpret program data and make informed recommendations to improve outcomes Drive policy compliance, data and program consolidation, savings mechanisms, traveler satisfaction, and duty of care Manage communications across customer organizations and FCM, including senior leadership and C‑suite stakeholders Manage multinational regions, applying knowledge of international markets and local nuances Guide customers on complex, end‑to‑end travel program requirements related to TMC services Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications Minimum 5 years’ experience at a senior account management level Proven experience managing complex and/or multinational customer programs Strong business acumen with the ability to understand and leverage customer profitability Advanced skills in analytics, data interpretation, and insight‑led recommendations Demonstrated selling, negotiation, and commercial conversation skills Strong relationship‑building skills with cultural awareness across diverse markets Ability to communicate effectively across multiple management levels, including C‑suite Experience leading program objectives, change initiatives, and organizational alignment Strong time management, communication, storytelling, and presentation skills Solid travel industry knowledge Proficiency in MS Excel, Word, Outlook, Teams, Power BI, Salesforce, and Live Preso Benefits Paid Time Off: up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services Health benefits including medical, dental, vision, gender‑affirming care, and fertility care Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability Flexible Spending Accounts Employee Assistance Program 401(k) program with partial match Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses Compensation Annual salary of $85,000 plus incentives (base salary dependent on experience, geography, and job requirements). EEO Statement We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our recruitment team at View email address on click.appcast.io. Application Deadline Applications close: 30 Apr 2026 Eastern Daylight Time #J-18808-Ljbffr