Customer Service Representative

Compliance Review SpecialistThe Compliance Review Specialist serves as a critical link between customer requirements and operational execution within the Aftermarket Service Center. This role, within the Program Management Organization, is responsible for ensuring that all product repair requirements strictly adhere to customer purchase orders, contracts, and regulatory mandates. By blending technical compliance oversight with customer service excellence, successful candidates ensure that deliverables meet all quality and contractual standards while supporting the Customer Service Manager (CSM) in maintaining high levels of customer satisfaction and business growth.Key Responsibilities:Compliance & Contract Acceptance: Review customer and product repair requirements daily to ensure absolute compliance with purchase orders, contracts, and command media procedures.Customer Interface & Support: Serve as a secondary point of contact for customer accounts, providing transparent communication regarding receipt status for repairs.VAS Growth Driver: Proactively identify and execute Value Added Services (VAS) opportunities across both Services and Spares portfolios; leverage the compliance review process to propose strategic enhancements that drive business growth and optimize customer lifecycle support.Cross-Functional Problem Solving: Analyze complex customer issues and coordinate with Operations, Quality, and Engineering to implement creative, systemic corrective actions.Operational Excellence: Utilize Lean Manufacturing and Six Sigma principles to continuously improve compliance processes; participate in Kaizen events and process walks on the manufacturing floor.Technical Documentation: Interpret technical specifications, standards, and component manufacturing manuals to ensure all work scopes align with FAA and military aerospace standards.Business Support: Assist the Customer Service Manager in developing work scopes, facilitating customer account management, and supporting AOG (Aircraft on Ground) emergency requirements.Project Coordination: Organize and prioritize multiple activities in a team environment to drive continuous improvement projects and ensure on-time delivery.Required Education, Experience, & Skills:Drug Free: Acceptance into a 14 CFR Part 120 compliant FAA Drug and Alcohol Testing Program with random testingEducation: High School Diploma with 3+ years of relevant work experience in a regulated manufacturing or aerospace environment.Compliance Mindset: Proven ability to follow and interpret command media procedures and strict regulatory policies.Problem Solving: Demonstrated ability to solve complex problems and implement systemic corrective actions.Communication: Strong interpersonal and communication skills, with the ability to coordinate effectively across internal teams and external customers.Organization: Ability to manage multiple tasks and prioritize activities in a fast-paced team environment.Regulatory Requirement: Willingness to enter the FAA-mandated Anti-Drug and Alcohol Program and undergo random screening.Preferred Education, Experience, & Skills:Education: Associate's degree in Business, or a Technical field.Industry Experience: Previous experience with government contracting agencies, Airline/MRO procurement, or Aftermarket Repair Stations.Technical Proficiency: Experience using ERP systems and proficiency with MS Office Products.Process Improvement: Certification or practical experience in Lean Manufacturing or Six Sigma.Domain Knowledge: Technical understanding of electronic components and BAE Systems product applications, including knowledge of Military and FAA standards.Pay Information Full-Time Salary Range: $64935 - $110390 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.