HVAC Service Technician

Job Description

Job Description

Join our team and become an integral part of Sila's commitment to exceptional HVAC services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!

HVAC Service Technician

Sila Services – Stoneham, MA

Good HVAC techs have options. Great HVAC techs should work somewhere that actually appreciates them.

Sila Services is growing in Hanover, and we’re looking for experienced HVAC Service Technicians who know how to diagnose a system, take care of the customer, and get the job done right.

We offer steady year-round work, great benefits, training, growth opportunities, and a team that has your back. If you’re looking for stability, want to keep growing your skills, and want to be rewarded for the work you put in — come see why Sila is a great place to build your career.

• Diagnose, troubleshoot, service, and repair residential HVAC systems
• Perform preventative maintenance and system tune-ups
• Work on furnaces, boilers, heat pumps, mini splits, central AC, air handlers, and other residential equipment
• Troubleshoot electrical, mechanical, airflow, and control issues
• Explain your findings and repair options clearly to homeowners
• Provide customers with options and recommendations based on their needs
• Identify opportunities for system upgrades and replacements
• Complete service documentation accurately
• Maintain a clean, organized company vehicle
• Deliver the kind of customer experience that keeps people calling Sila

• 3+ years of residential HVAC service experience preferred
• Strong diagnostic and troubleshooting skills
• EPA 608 Certification
• Experience with gas furnaces, boilers, heat pumps, mini splits, and AC systems
• Comfortable troubleshooting electrical and low-voltage systems
• Strong customer service and communication skills
• Comfortable presenting repair and replacement options to homeowners
• ServiceTitan experience is a plus
• Valid driver’s license
• Someone dependable, professional, and proud of the work they do

Because we want this to be more than just your next HVAC job.

We invest in our people and give our techs the tools, training, support, and opportunities they need to succeed. You’ll have steady work, a strong team behind you, and room to grow your career and your earning potential.

• Competitive hourly pay
• Performance and earning opportunities
• Company vehicle and gas card
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life and disability insurance
• Training and professional development
• Opportunities for advancement
• A team that values good people and great work

You already know HVAC. Now come work somewhere that knows the value of a great HVAC tech.

Come join Sila Services!!

#HP1

• Key Performance Indicators (KPIs) for Residential HVAC Service Technician:

• Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Response Time:  Respond to service requests within Sila's defined time frame. Timely response ensures customer comfort and builds trust.
• Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Service Agreement Enrollment: Successfully enroll customers in Sila’s service agreements, promoting long-term customer relationships and recurring revenue.
• Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
• Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
• Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional Duties as Assigned