Account manager, manager market

Bilingual Account Manager, Group Sales (Spanish/English) For consideration, applicants must live/relocate to the state of Massachusetts or within commutable distance to our Cambridge, MA office. of working from home on Fridays, while collaborating in the office from Monday As an Account Manager, you’ll use your attention to detail, relationship-building skills, and sales instincts to support Group Coordinators—helping them prepare for their trips and grow their programs by consulting on best practices to promote their trips and setting up future travel. You’ll manage key pre-departure details and follow through on requests to ensure a smooth, high-quality experience from enrollment through departure.

You’ll begin as a Support Account Manager, where you’ll learn the role, policies, and product while gaining exposure to our customers by assisting more tenured Account Managers. This includes providing out-of-office coverage and flexing your sales skills to upsell tour add-ons or booking returning travelers.

experience, and support you need to thrive. business becomes available, you’ll step into the full Account Manager role and take ownership of your own customer portfolio.

As an Account Manager, you will be able to participate in the Sales Development play a critical role in developing customer acquisition and retention strategies and identifying opportunities to improve the customer experience. the program include training in sales, product development, marketing, and Manage & grow group trips within your own book of business by building a repeat sales pipeline and addressing pre-departure questions * Build your repeat sales pipeline by utilizing the sales process to encourage Serve as the liaison between Group Coordinators and internal EF Go Ahead A Successful Groups Account Manager Will Be:

* Fluent in both written and spoken Spanish and English. role will be performed in English but Spanish will be called upon from time to time to be able to accommodate our Spanish speaking travelers * A creative problem solver with a Nothing is Impossible attitude & and is eager to contribute to pipeline growth * a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

Four weeks paid vacation your first year, ten paid holidays, and two floating holidays * Exciting business travel opportunities * Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance * Dependent care, healthcare and commuter Flex Spending Accounts (FSAs) * Access to fertility care and family-building support * Wellness benefits including a yearly fitness reimbursement * Robust Employee Assistance Program * EF Product Discounts (discounts on travel, international language schools, Au Discounts at local venues and businesses * In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday. * First-year Account Managers have an on-target earning potential of $70,000 (base salary starting at $50,000 and $20,000 bonus potential). addition, there is uncapped bonus for exceeding sales goals. exceeding goals and excellent performance with an increased OTE of $95,000 ($65,000 base and $30,000 bonus potential). For over half a century we’ve been the leader in international educational language, cultural exchange, academic studies, and educational travel, we create You’ll find our offices and schools located in some of the world’s greatest But it’s what we do together - building greater Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

At EF Go Ahead Tours we believe in the power of travel to widen your eyes, travelers to entire families, on carefully crafted journeys. team comes to work hoping to help as many people as possible share in those