General Manager

Restaurant ManagerPrioritizes, directs and coordinates the activities of a restaurant to continually strengthen the Brand's position and maximize its sales and profitability.Essential FunctionsPeopleManagement Staffing/ Development: Cover 100% of shifts with MICs capable of running great shiftsTeam Member Staffing/ Development: Cover 100% of the shifts with adequate staffing in all key positionsSuccession Plan: Active plan for key positions (GM, AGM, SL, TT)Employee Morale: Ensures fair & equal treatment of all employees, follows-up on VOC action plans, provides good & timely performance evaluations and addresses all employee concerns with urgencyManagement Training: Teaches & delegates recruiting techniques, training & coaching skills and the evaluation processCoaching: Able to raise the performance of employees through effective coaching skillsComplianceGovernment Laws: Ensures strict compliance with applicable lawsCompany Policies: Ensures strict compliance with all company policies and addresses all violations with urgencyFinancialsInventory and Labor: Understands the KPI's of Inventory & Labor controls and capable of Controlling them to expectationsFollow-Up: Follows up Daily on Sales, COS and COL variancesVerify and sign off on weekly and period end inventories and payroll for accuracyProblem Solving: Able to Troubleshot/Correct COS, COL, Ops variancesManagement Training: Teaches & delegates to the management team the key points of ordering, projections & scheduling, daily key cost awareness/ reaction and P&L analysisStrives to drive year-over-year growth in Sales and ProfitOperationsDelivers attentive, hospitable and quick customer service on 100% of shiftsDelivers good Food Quality on 100% of shiftsProvides a clean and sanitary environment for customers on 100% of shiftsConsistently raises the bar for Group & Brand standardsUnderstand, communicate, and execute Group & Brand standards and initiatives on all shiftsAssetsConsistently maintains exterior/ interior grounds & facilitiesCorrects all asset deficiencies with urgencyEliminates any potential for liability with urgencySafetyCreates a store culture that makes safety Priority #1Strictly enforces safety rules and policies on 100% of shiftsResponds to all safety concerns with a high degree of urgencyEnsures that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone's responsibilityAvailabilityMinimum 5 day, 50 hour work week.Open availability as business needs dictate. Nights and weekends expected.GMs will work varying schedules to include at a minimum: All Fridays, 2-Saturdays & 2 -Closings per period and 1-Sunday every other Period or as business needs require.Available to work anywhere on the island.Need transportation as business needs require.Other FunctionsPerforms other duties as assigned.Decision-MakingCustomer relationsCompliance with Brand & Company StandardsRecruitment & RetentionRestaurant operationsParameters for SuccessComplete all essential functionsCompliance with all Brand and Company Standards and targetsGuests, in-store operators, operations management, office staff, maintenance, and vendorsCompetencies + Professional Job ProfileAbilities, Knowledge, and SkillsAnalytical: Able to analyze reports and correct deficient areas effectively.Problem Solving: Able to problem solve and achieve desired results.Organization & Planning: Able to organize priorities, develop & execute plans to achieve desired results.Coaching: Able to develop skills of employees to perform at a higher level.Team Building: Able to stabilize staffing, improve team skills, cover all shifts adequately and build bench.Working ConditionsMinimal hazards.General restaurant and office working conditions.QualificationsHigh School DiplomaPhysical and/or Medical RequirementsMust obtain a Tuberculosis Clearance Certificate.$65000.00 per year -This Position Description summarizes the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.