Residential Furniture Restoration Technician

Job Description

Job Description

Join Ashley as a Residential Furniture Restoration Technician

Bring worn finishes, scuffed corners, and snagged upholstery back to life—right in customers’ homes. In this field-based role, you’ll diagnose and repair case goods, leather, and upholstered pieces while delivering a world-class, customer-first experience.

Pay: $20 to $35 per hour

Benefits

• Generous Paid Time Off (PTO)
• Opportunity for advancement
• Medical, Dental, Vision, & Retirement Benefits
• Employee Purchase Discounts of 30% or more

A Day in the Life

You start the morning by reviewing your planned route to ensure on-time arrivals. With a well-stocked, organized service vehicle, you visit customers, assess each issue, and select the most efficient repair path—whether that’s a small surface touch-up on a table, a color-matched leather repair, or rebuilding a damaged corner on a case piece. You’ll complete advanced replacement-part repairs, document recurring product issues, and clearly communicate when a repair cannot be completed. Between appointments, you update notes in our in-house systems and coordinate any needed parts or tool maintenance. You may collaborate with warehouse personnel on minor touch-up techniques during inspections and occasionally work in a shop setting where a general understanding of spray booth setup and use is beneficial. Bench testing evaluations help you validate your skills regularly.

What You’ll Do

• Perform in-home repairs across all product types with minimal guidance.
• Complete entry-level repair types plus tasks requiring additional skills.
• Execute minor top-surface repairs on case goods and tables.
• Handle solid-color paper/side refinishing and small corner rebuilds.
• Complete advanced replacement-part repairs and accurate documentation.
• Inspect damaged items and determine if they can be restored to like-new condition.
• Work with warehouse teams on touch-up techniques during product inspection.
• Report and follow through on recurring product damage trends.
• Assist fellow technicians and accurately report when repairs cannot be finished.
• Communicate tool, parts, and hardware needs; keep the shop and vehicle clean and organized.
• Operate hand and power tools safely—especially drills, impact drivers, and multi-tools.
• Adhere to the driving policy for company vehicles, including meeting annual MVR review requirements.
• Follow planned routes to arrive on time for customer repairs.
• Complete periodic bench testing to validate and grow your capabilities.

Qualifications

• High School Diploma.
• 1+ year of practical furniture repair experience (upholstery, leather, wood refinishing) or comparable hands-on work with materials and color matching.
• Read, understand, and write in English; additional languages are a plus.
• Work independently and manage time effectively.
• Ability to learn and use in-house computer programs.
• Valid Driver’s License and an acceptable Motor Vehicle Record per company guidelines.

Physical and Work Environment

• Close, distance, color, and peripheral vision; depth perception; ability to adjust focus.
• Hear, speak, and communicate clearly with customers and teammates.
• Periods of extended sitting; repetitive tasks with both hands (keyboarding, handwriting, office/POS and handheld device operation).
• Extended standing and walking; frequent bending, squatting, stooping, kneeling, crouching; reaching at or above shoulder level.
• Lift and carry up to 50 pounds and more with assistance.
• Work predominantly in private homes or retail environments with occasional time in warehouse locations.
• Potential exposure to oil, latex, spray paint, household chemicals, biological odors, household dusts; moderate office noise.

Our Commitment

Ashley is an Equal Opportunity Employer. Ashley does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered.