Client Service Coordinator

Description

Client Service Coordinator (CSC) Firehouse Animal Health Center Westlake | Austin, TX Pay Rate: $20-$23 per hour, dependent on experience Firehouse Animal Health Centers is looking for a full-time Client Service Coordinator to join our team in Austin. Firehouse is a full-service veterinary hospital that provides comprehensive veterinary care, unparalleled service, and a collaborative experience to the pets, people, and communities we serve. We believe in giving back to our communities and partner with over a dozen local nonprofits. To date, we’ve gifted over $1 million in medical care to thousands of pets in need. Firehouse has placed among the top companies in the Austin Statesman's Best Places To Work award list for several years in a row. We prioritize training in leadership, communication, and diversity to help us work together as a unit and provide a safe, collaborative, and equitable work environment for our teams. Each team member is encouraged to achieve their personal goals in education, career progression, and/or leadership. We want every team member to feel like they’re part of a bigger mission, feel empowered to carry out important tasks, and develop their own skills. We are passionate about training and welcome all candidates regardless of experience level! If you'd like more information about this job listing, please visit Position Overview At Firehouse, Client Service Coordinators (CSC) are responsible for driving the flow of the hospital by coordinating patient care in a friendly and efficient manner that ensures excellent service to our clients and patients. You will report to the hospital leadership team – the Hospital Manager and Medical Director. Your work will directly support your peers, leadership team, and hospital goals. Our Kyle and Round Rock hospitals also feature Firehouse Pet Resort services. CSCs at these locations assist on weekends with resort operations. Responsibilities CSCs are responsible for the following. This list may be revised at any time and additional duties not listed here may be assigned as needed. Client Care:

• Schedule and confirm appointments, surgeries and procedures
• Register new clients and check clients in and out for appointments and procedures
• Prepare next day surgery and treatment documents
• Provide exemplary communication and customer service
• Conduct follow up correspondence
• Receive/process client and prescription refill requests
• Prepare and mail greeting cards to welcome new clients and reward existing clients

Clerical Skills:

• Answer and direct multiple phone lines
• Respond to company emails in a professional, timely manner
• Maintain accurate medical records
• Prepare/process scans and referral reports
• Ensure cleanliness of hospital
• Provide cleaning and maintenance of office equipment
• Perform other duties as assigned

Professional Experience / Personal Characteristics

• Previous experience in a veterinary setting (CSR, assistant, technician), preferred
• Must be open to learning
• Comfortable with computers and other technology (experience with AVImark software helpful but not required)
• Passion for building relationships and educating
• Compassion toward animals and people
• High energy and drive to be successful
• Fast learner, able to multi-task and be flexible to change
• Ability to innovate and problem solve
• Team player who can work effectively in a fast-growing, dynamic environment
• Effective communicator in a variety of situations
• Great attention to detail

Things You Need to Know

• Dependable attendance needed
• Must be able to work shifts that support hospital business hours and until all patients have been discharged
• Potentially subject to high noise levels, bites, and scratches
• Potentially subject to hazardous chemicals

Compensation

• Pay Rate: $20–23 per hour
• Firehouse offers full-time team members medical, dental, vision, life insurance, 401k matching, short-term disability, PTO, paid holidays, discounted pet care services, employee assistance program, and more.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love. United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.