Applications Administrator I

Hawaii Pacific University is designated as an Alaskan Native and Native Hawaiian (ANNH) Serving Institution by the US Department of Education. As such we strive for accurate displays of the Hawaiian language in all our institutional materials. This includes the appropriate use of diacritical marks such as the okina and kahako. Unfortunately at times external vendors and other third-party technology integrations do not support the use of these characters. Mahalo for your understanding.

Description

Job Summary:

This position will work within the Enterprise Applications and Data Management team to support one of the Universitys core business areas as a direct consult and subject matter expert (e.g. SIS FIS HRIS or ERP General specialist). The Application Administrator will develop solutions to help manage business processes write specifications and provide documentation for necessary changes. This person will be responsible for resolving non-routine problems as they arise serving as a resource translating technical information to non-technical users analyzing software applications that can enhance office operations maintaining data integrity and provide training when the need arises. The position includes responsibilities for systems migration testing writing scripts and resolving system integration issues in collaboration with HPUs central Information Technology Services Department and end users.

Location : This position is based out of our Pioneer Plaza campus site in downtown Honolulu.

Qualifications:

Minimum Qualifications:

• Bachelors degree in Computer Science Management Information Systems Business Administration or a related field; or 3 years of relevant IT experience in lieu of a degree.
• Experience working within fully integrated systems which may include applications databases and application program interfaces.
• Experience administering an enterprise-wide application

Desired Qualifications:

• Experience supporting an enterprise-wide student information system
• Demonstrated experience maintaining application integration and data flow management
• An understanding of admissions and/or enrollment related business processes (e.g. recruiting application review decisions)
• Ability to manage complex tasks with minimal supervision in team situation and communicate effectively with broad range of individuals

Other Qualifications:

• Candidates must be legally authorized to work in the United States. Visa sponsorship and relocation allowance are not available for this position.
• Report to work obligations to support the department and may require work during HPUs winter break if necessary.
• This position may be considered an essential position with report to work obligations depending on the type of emergency campus closure or evacuation.
• Must meet training and background check qualifications and comply with the Protection of Minors policy.
• Upon hire must maintain reliable personal transportation to facilitate travel between to all HPU worksites and other locations as required by the position . This includes a valid drivers license and a personal vehicle that is legally registered and insured.
• Able to work all shifts and extended hours as applicable.
• Ability to work in a fast - paced environment requiring excellent time and stress management skills.

Key Responsibilities/Essential Job Functions:

1. Tech Support and Consultation to assigned functional area SIS FIS or HRIS (45%)

• Participate and manage software development for systems integration projects data analytics and extraction data cleanup and software solutions related to business process changes.
• Analyze system user and project requirements; design develop test and implement related solutions.
• Routinely monitor for application issues. Investigate identify and implement appropriate solutions.
• Develop and maintain written documentation for all designated area-related application processes and ensure that information about new software releases is communicated to end users.
• Create and run queries and audit data in the designated Banner module on a regular basis. Evaluate departmental needs and research solutions
• Provide daily technical support user support and training on designated ERP module and related software; participate in Banner project team(s) or task forces as required; monitor and communicate process or system changes to impacted parties and process owners.
• Assist the designated department with system revisions and integration; testing designated department systems and processes during upgrades and enhancements. Create and define test plans and validation points. Provide information and training to the designated department staff on system design/utilization/upgrades; assist with general problem solving and inquiries.
• Manage designated department related tools including Banner customer relationship management systems electronic workflows operational data stores report writers etc. Such management includes data maintenance system configuration data imports and exports report creation form creation workflow development communications management user account administration etc.
• Communicate regularly with users to identify business requirements; develop and implement ways to use various systems to meet such requirements performing gap analysis and interfacing with vendors on enhancements to address gaps.

• Manage the Universitys payment system including upgrade troubleshooting integration with third party applications.

2. Software/Data Administration (45%)

• Understand data access and integration needs of the various enterprise systems such as LMS CRM in-house custom apps etc. used by students faculty and staff.
• Actively participate in application development to provide expertise in building well-designed and implemented processes.
• Recommend new technologies and strategies that will improve work processes advance the goals of the University and convert legacy applications as needed.
• Be responsible for managing a wide variety of applications and middleware related to designated department functions.
• Provide trend analysis on the helpdesk systems to identify problem areas and recommend solutions to increase productivity and to improve efficiencies.
• Provision/de-provision user access to ERP systems LMS CRM CMS door access control systems etc. Perform access audit on these systems on a regular basis.
• Design implement and support solutions related to critical ad hoc requests. Most of these solutions will need to be production ready in a short time-frame .
• Manage data flow and data integrity according to HPU standards.
• Work with other IT teams to ensure compliance with various statutes and rules such as GLBA and FTC Safeguards Rules.
• Coordinate with external auditors to perform annual audits.
• Support the IT Cybersecurity team by providing log analysis critical system patching and information gathering.

3. Performs other related duties as assigned (10%)

• Work with other University teams to coordinate projects through project review meetings status updates reports on problems and resolutions and recommendations concerning assigned activities in order to enhance the effectiveness of student intake.
• Attend technical training courses to enhance knowledge of programming and computer skills and techniques across platforms.
• Perform miscellaneous administrative duties including maintaining technical documentation and providing expertise and assistance to other staff.
• Actively participates as an effective member of team by completing assigned duties accepting additional assignments or reassignments.

This description is not designed to list all activities duties or responsibilities which may be required for this job. Other duties responsibilities and activities may be assigned at any time.

Hawaii Pacific University is an Equal Opportunity Employer committed to fostering a diverse equitable environment in which faculty and staff can excel irrespective of race color national origin sex disability age genetic information sexual orientation gender identity/expression marital status or any other protected class covered by state and federal law. Hawaii Pacific University encourages applications from veterans and individuals with disabilities. A pre-employment background investigation is performed on candidates selected for employment.

We are committed to providing equal employment opportunities to all applicants including individuals with accordance with the Americans with Disabilities Act (ADA) reasonable accommodations are available throughout the application and hiring process. If you require an accommodation please contact to request assistance.

Required Experience:

Unclear Seniority