Mission Engineer

Own customer outcomes within a strategic account across the full lifecycle of Axon's ecosystem Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments Iterate solutions onsite until adoption sticks and document reusable patterns Apply CJIS, evidence integrity, and privacy guardrails to every build Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations Drive hands-on adoption and measure usage, workflow impact, and mission outcomes Assess workflows, identify friction, define success metrics, and design operational improvements Build relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning Capture field intelligence to influence Product and Engineering roadmap decisions Turn one-off builds into reusable playbooks and operational frameworks Identify expansion opportunities and partner with Sales on account strategy Maintain onsite presence approximately 3-4 days per week Support Sales-to-Post-Sales onboarding and handoff Requirements Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments Ability to configure products, write integration logic, and deliver production-ready solutions Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services Ability to obtain and maintain CJIS compliance and adhere to security standards Former law enforcement or military experience preferred, not required Experience in public safety, law enforcement, corrections, or other mission-critical operational environments preferred Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred Core Competencies Demonstrates expertise in building and deploying AI-powered workflows, integrating complex systems, and ensuring compliance with CJIS standards. Strong ability to manage customer outcomes and drive operational improvements in mission-critical environments. Highest-signal resume keywords AI-Powered Workflow Development CJIS Compliance Management Integration Logic Configuration Customer-Facing Technical Experience Operational Transformation Leadership ATS Optimization Keywords Hard Skills Automation Development Workflow Design Data Pipeline Construction Integration Development AI Agent Deployment Soft Skills Strong Communication Relationship Building Problem-Solving Stakeholder Management Industry Keywords Public Safety Law Enforcement Operational Environments Mission-Critical Solutions Evidence Integrity Tools & Technologies Axon's Ecosystem DEMS Fusus AI Era Records #J-18808-Ljbffr