Customer Service Advocate

Customer Service Advocate

BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC. BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our Customer Service Advocate position located in Columbus, OH.

As a Customer Service Advocate, you will be responsible for interacting with BMW, MINI and Rolls Royce customers through inbound and outbound calls while providing premium customer experience during all stages of their Financial Services contract.

To be successful in this role, you will be trained on and expected to:

• Respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
• Multitask and learn several computer programs, using multiple computer screens.
• Comply with all applicable State and Federal regulatory requirements, as well as BMW Policies and Procedures.
• Fully document the customer contact using the system tools available to maintain a complete customer contact history.
• Have a thorough understanding of how contracts work, including: Transaction history Contract types Interest accruals Lease/Loan Maturity Credit Reporting Title & Registration

Your shifts will vary between the hours of 9AM 9PM on Monday Thursday and 9AM 6PM on Friday. Some evenings throughout the week will be required. The training period is up to 6 weeks and all training will be conducted onsite for the first six weeks of employment. The pay for this role is: $41,600.00 with opportunities to earn additional incentives. The pay for this role is based on a full-time work schedule.

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule.

Medical, Dental, and Vision insurance 401(k) with Company match and Retirement Income Account Employee vehicle program Bonus eligibility Paid Parental Leave Generous PTO and Company paid holidays Voluntary Benefits to fit your needs

If you are a driven and passionate individual who thrives in a fast-paced, collaborative environment, we want to hear from you! Apply now to join our dynamic team and take the next step in your career.