Customer Engagement Specialist

Customer Experience Coordinator (CSR/Dispatcher) Location: Southaven, Ms Company: Stewart Plumbing Home Services Are you an organized, detail‑oriented problem solver with a passion for delivering outstanding customer service? At Stewart Plumbing Home Services we are good people helping good people —and we’re looking for a Customer Experience Coordinator to join our team! This role combines the responsibilities of a Customer Service Representative (CSR) and a Dispatcher , ensuring smooth coordination between customers, technicians, and internal teams. Key Responsibilities Customer Service & Call Handling Answer inbound calls and provide professional, friendly, and helpful assistance. Learn and follow call scripts while maintaining authenticity and a positive tone. Make outbound calls to schedule service appointments, follow up with customers, and confirm bookings. Handle customer concerns and complaints with patience and problem‑solving skills. Stay up-to-date on the company’s service offerings to provide accurate information and recommendations. Scheduling & Dispatching Efficiently schedule and dispatch service calls, ensuring the right technician is matched to each job based on priority matrix, skill set, and availability . Monitor and adjust technician schedules throughout the day to accommodate urgent calls or rescheduling needs. Maintain communication between technicians, customers, and management to provide real‑time updates on job statuses. Utilize Service Titan and other software tools for scheduling, record‑keeping, and reporting. Collaboration & Coordination Work closely with the operations team to ensure seamless workflow and service delivery. Assist in tracking job opportunities, performance KPIs, and customer satisfaction metrics. Support training and coaching efforts to improve call handling and dispatching efficiency. Follow all company procedures and safety regulations to ensure compliance. What We’re Looking For A team player who enjoys collaborating with others to achieve shared goals. A problem‑solver who can think quickly and make decisions in a fast‑paced environment. A strong communicator with excellent verbal and written skills. Someone who is comfortable with technology and eager to learn new software tools. A detail‑oriented professional who stays organized and proactive. Qualifications High school diploma or equivalent required . Experience in customer service, dispatching, or a related role preferred (home services industry experience is a plus!). Strong computer skills , including experience with scheduling software, CRM systems, and office applications. Ability to multitask and stay calm under pressure . Benefits Competitive base pay with opportunities for growth. Performance bonuses . Medical, dental, and vision insurance . 401(k) plan with company match . Paid time off and holidays (including your birthday!). A supportive and team‑oriented work environment where you’ll feel valued and appreciated. If you’re ready to be part of a dynamic team that values, exceptional service, employee growth , and bringing amazing energy then apply today to join Stewart Plumbing Home Services ! #J-18808-Ljbffr Stewart Plumbing Inc