Support Specialist

Support Specialist

We have an outstanding contract to hire position for a Support Specialist to join a leading company located in the Tempe, AZ surrounding area.

As a Support Specialist, you are the heart of our client's core service and essential to the company mission to dramatically improve individuals' independent living. You will provide health and safety supports for individuals under our client's support using video, text messages, voice communications, various high-tech sensors (such as wearables, smart home sensors, and health care sensors), and our client's proprietary software technology. With this technology, you will provide individuals with reminders and check-ins, observe activities as needed, as well as supply a safe space to report emergencies. A Support Specialist practices a high level of efficiency when communicating with individuals under support, and cultivates relationships while keeping a calm demeanor when responding under pressure.

Job Responsibilities:

• Scheduled client "check-ins" with individuals under support for medication compliance, wellness checks, general reminders, and other similar situations.
• Provide remote intervention to handle specific situations that range from talking with individuals under support to dispatching emergency services.
• Responds quickly and practically to emergencies, crises, or unexpected problems during shifts.
• Record activities and support notes, as necessary.
• Adheres to and accurately promotes all company policies and procedures to all employees.
• Ensures that clients and their support circle are satisfied and identifies, documents & reports the issues when they are not satisfied.

Basic Hiring Criteria:

• Excellent listening, communication, and writing skills.
• Adaptability and willingness to learn and adjust.
• Ability to stay calm and act appropriately in an emergency.
• Ability to comprehend and retain multiple sets of written information with specific directions and varied needs.
• Ability to use and maneuver multiple computer applications.
• Proficiency with various web browsers and applications, such as Zoom, Teams, Outlook Email, Word, Excel, and other necessary virtual meeting platforms.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled