Clinic Support Supervisor (Full Time- RI/CT)

Job Description

Job Description

Company Description

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.

Job Description

If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team.

Apply today and join a team that puts patients and people first.

Days & Hours: Monday-Friday 8-4:30

Essential Responsibilities

• Oversee, day-to-day administrative functions and general office duties for assigned Metro Clinics.
• Ensure the front desk and aides are staffed appropriately to support assigned clinics. 
• Train and onboard staff on all systems and procedures.
• Disciplinary action for employees (FD, Aides)
• Employee time cards approvals/monitoring, and PTO review, Call Outs and coverage plans to ensure office is appropriate staffed and operational
• Collaborate with therapists and staff to ensure the best possible outcome for the office.
• Effectively communicate expectations of administrative procedures of the role
• Ensuring staff is knowledgeable of and performing standard operating procedures.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Point of contact for all clinic complaints, issues, customer service line items
• “Face” of the clinic support team, for communications and clinic pulse checks and resolution
• Internal customer service rep for all assigned office locations- staff, directors, therapists, aides, front desk, etc.
• Weekly visits and touchbases for 7+ clinics
• Handle patient concerns and escalations
• Performs other duties and assignments as required.

Knowledge & Skills Required

• Strong Microsoft 365 and outlook (accuracy a must).
• Must possess excellent time management and organizational skills.
• Knowledge of regulatory standards and compliance requirements
• Must work effectively with all management levels and staff affiliates.
• Must have strong interpersonal skills, maturity, and good judgment; demonstrate a positive can-do attitude; have effective communication skills with a diverse range of individuals.
• Highly effective soft skills required
• Excellent interpersonal/ communication skills, both verbal and written.
• The ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.
• Must have personal means of transportation to be able to travel to multiple locations/sites
• Healthcare office experience preferred 
  
  

Physical Requirements

While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate.

Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others).

Qualifications

• High school diploma or GED is required.
• 3+ years of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to successfully complete in-service training.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills
• We’re looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles

Additional Information

What We Offer!

• Competitive compensation package
• 401(k) plan with company matching options
• Generous Paid Time Off
• A rich benefits package, including medical, dental, life and long-term disability insurance
• Progressive Leadership Development Programs
• New York's 529 College Savings Program
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits
• FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
• Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration
• And much more!

Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan.