Senior Technology Analyst

Your Future Role At A GlanceLocation: Jacksonville, FLDepartment: Clinical ImagingSchedule: Full-time | DaysHow You'll Make An Impact In This RoleProvide real-time, on-site application support and expert troubleshooting to radiologists, technologists, and clinical staff to minimize workflow disruptions.Perform proactive rounding with physician leaders and clinical teams to resolve imaging software challenges at the point of care.Manage local ticket queues and monitor system performance logs to guarantee prompt issue resolution within strict service level agreements.Coordinate image-guided equipment onboarding, worklist configurations, and workstation maintenance with field service and biomedical teams.Lead local system testing and downtime procedures during major technical incidents to protect patient data integrity and care continuity.What Minimum Requirements You'll NeedEducation:High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.Proven senior-level experience providing technical application support for enterprise radiology PACS platforms, DICOM workflows, and EHR integrations.Working knowledge of voice recognition reporting systems, image-sharing platforms, or diagnostic reading workstation hardware.Ability to maintain an on-site physical presence and travel between local healthcare facilities to support clinical operations.Benefits That Help You ThriveComprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA optionsFinancial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insuranceTime to recharge: pro-rated paid time off (PTO) and holidaysCareer growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learningEmotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resourcesFamily support: parental leave, adoption assistance and family benefitsOther benefits: optional legal and pet insurance, transportation savings and moreLife At Ascension: Where Purpose Meets OpportunityAscension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.Equal employment opportunity employerAscension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.Fraud prevention noticeProspective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.E-Verify statementEmployer participates in the Electronic Employment Verification Program. Please click here for more information.