Customer Relationship Specialist

About The Role Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the BOQ Group, we believe in the power and potential of people. We are excited to grow our team and offer the right candidate an exciting career in banking. The purpose of this position is to provide outstanding customer service by identifying and supporting customers to explore their current and future financial needs, provisioning relevant financial products and services and facilitating referrals to specialist teams where required. The role works closely with the Branch Manager by developing customer relationships through regular contact, proactive lead management, seeking opportunities for referrals, executing customer loan maintenance needs and coaching Customer Service Officers. About You As an experienced Customer Relationship Specialist, you will be a passionate, high‑performing operator who consistently delivers an outstanding customer experience. It would be advantageous if you have experience in the retail banking industry, with exposure to consumer lending. Your drive to build long‑lasting relationships and create positive customer experiences will set you apart. You will be a key contributor to a collaborative team environment, always willing to go above and beyond for your customers and colleagues. Your personalized approach to every customer interaction, combined with a "can do" attitude, will ensure success in all aspects of your role. You will confidently learn and use a variety of technical financial systems, showcasing your excellent written and verbal communication skills and strong attention to detail. Benefits Flexible working arrangement – balance your work and personal life with ease. Discounted financial products – enjoy exclusive rates on our financial services across the Group. Salary sacrificing options – maximise your take‑home pay with our salary packaging options. Paid parental leave with no minimum requirements – spend quality time with your new family member without any worries. Purchase additional annual leave – need more time off? You can buy extra leave days. Discounted private health insurance plan – take care of your health with our special rates. Employee Assistance Program (EAP) – access confidential support for personal and professional challenges for you and your family. Access to employee network groups – connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups. Pride in Diversity membership – we are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. BOQ Group is committed to providing an inclusive and supportive workplace where all employees feel valued and empowered to contribute their best selves. #J-18808-Ljbffr