Assistant Store Manager

Assistant Store Manager

Ace Thrift Supply is looking for an experienced and motivated individual to join our team as an Assistant Store Manager. As Assistant Store Manager, you'll lead a team of sales associates and leads, ensuring smooth operations, strong sales performance, and exceptional customer service. You'll play a key role in staff training, coaching, and development while helping the business achieve its goals. This is an excellent opportunity for retail leaders looking to grow their careers with a supportive, community-driven organization.

What to Expect

• Hands-on leadership Supervise daily operations, provide direction to associates, and set a standard of excellence in customer service and performance
• Customer-first culture Ensure every customer receives outstanding service and resolve escalated issues with professionalism
• Sales & business growth Help drive sales, monitor performance, and motivate the team to achieve store goals
• Operational responsibility Support scheduling, task delegation, merchandising, and inventory management
• Growth and advancement Build leadership experience with opportunities for advancement into Store Manager and beyond
• Work-life balance Enjoy rotating weekends off while being part of a business that serves the community every day

Key Responsibilities

• Store Operations Manage daily operations including employee responsibilities, staff scheduling, and compliance with company standards
• Customer Experience Deliver and model excellent service, resolve customer concerns, and foster a culture of hospitality
• Sales & Growth Support sales initiatives, monitor KPIs, promote Ace Rewards, and help implement marketing and merchandising strategies
• Inventory & Merchandising Oversee stock levels, ordering accuracy, promotional execution, and merchandising standards
• Financial Support Assist with budgeting, expense control, and reporting on business performance
• Team Leadership & Development Train, coach, and provide feedback to associates while supporting performance management and career development
• Compliance & Workplace Culture Uphold safety, HR, and operational policies while promoting teamwork and accountability

Qualifications & Requirements

• Minimum 2 years of experience in a retail management or supervisory role (assistant manager or equivalent preferred)
• Strong leadership, communication, and interpersonal skills
• Proven ability to motivate, coach, and develop teams
• Commercial mindset with a focus on sales growth and customer service excellence
• Proficient with POS systems and basic IT tools; able to learn store operations software
• Comfortable lifting up to 50 lbs and working on your feet for extended periods
• Flexible availability including evenings, weekends, and holidays
• Reliable, proactive, and adaptable in a fast-paced environment

Why Join Ace Thrift Supply?

• Competitive pay with opportunities for performance-based bonuses
• Leadership training and growth potential across multiple locations
• Supportive management and a community-focused workplace
• Employee discount, health and dental insurance, paid time off, and more
• Trusted local brand backed by the strength of the Ace Hardware network

Ace Thrift Supply is an Equal Opportunity Employer and maintains a drug-free workplace.

Company Introduction

Ace Thrift Supply is your locally owned, community-focused hardware retailer in southwestern Pennsylvania. As part of the Ace Hardware family, we're committed to delivering friendly service, trusted expertise, and quality products every neighbor can rely on. More than a hardware store, we're a place to grow skills, build lasting careers, and make a difference in the community we serve. When you join Ace Hardware Thrift Supply, you're not just starting a job you're joining a team that cares.