Water/Fire Restoration Technician

Mitigation Technician

The Mitigation Technician is responsible for performing mitigation and restoration services at residential and commercial properties affected by water, fire, mold, or storm damage. This role involves emergency response, damage assessment, equipment setup, demolition, monitoring drying progress, and ensuring work is completed according to industry standards and company procedures.

Key Responsibilities:

• Respond to emergency water losses and perform mitigation services
• Conduct inspections and assess water damage using moisture detection equipment
• Extract standing water and remove damaged materials
• Perform controlled demolition (drywall, flooring, insulation, cabinetry, etc.)
• Set up and monitor drying equipment including air movers, dehumidifiers, and air scrubbers
• Apply antimicrobial and cleaning treatments as required
• Ensure job sites are safe, clean, and properly contained
• Communicate with customers effectively regarding the restoration process
• Load and maintain equipment and vehicles
• Follow company procedures and IICRC standards
• Participate in on-call rotation for emergency response

Requirements:

• Valid driver's license with clean driving record
• Ability to lift 5075 lbs. regularly
• Ability to work in confined spaces, crawlspaces, attics, and hazardous conditions
• Willingness to work irregular hours, including nights, weekends, and holidays
• Ability to operate hand tools and restoration equipment
• Strong problem-solving skills and attention to detail
• Professional demeanor and customer service skills
• Ability to pass background checks and drug screening
• Wear uniform per handbook
• Vehicle maintenance & cleanliness
• Able to discuss proprietary programs like Master Moments, a customer service initiative focused on customer communications.
• Be prepared daily for scheduled jobs
• Check & complete job tasks daily when work is completed
• Ability to work after hours and weekends on-call.

Skills & Traits:

• Strong work ethic and reliability
• Ability to work independently and as part of a team
• Good communication skills
• Detail-oriented and organized
• Ability to work under pressure in emergency situations

Growth Opportunities:

• Lead Mitigation Technician
• Mitigation Manager
• Senior Mitigation Manager

Compensation & Benefits:

• Competitive base salary
• Individual and territory-based performance incentives
• Leadership or override compensation tied to team production
• Health, dental, and vision insurance
• Paid time off and company-recognized holidays
• Ongoing leadership and industry training
• Career advancement opportunities into Sales Management or Director-level roles

Work Environment:

• Field-based operational environments working at residential and commercial properties and office settings
• Regular daily travel throughout the designated territory to engage with customers and insurance partners at their respective locations.
• Employees will be required to visit job sites, restoration projects, or commercial properties, which may involve exposure to hazardous environments that may require use of PPE including respirators, gloves, and protective suits.
• Exposure to dust, debris, and damaged structures. On-call availability for major events to include possible travel out of state.

Physical Requirements:

• Sit, stand, walk, and drive for extended periods
• Use standard office equipment including computers and mobile devices
• Occasionally lift or carry materials up to approximately 50-75 pounds
• Travel regularly within assigned territory
• Fingering and repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screens and expansive reading
• Inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions in accordance with applicable law.

Background Check & Driving Requirements:

• Employment in this position may be contingent upon successful completion of a background investigation, motor vehicle record review, verification of employment history, and verification of education and credentials.
• Employees operating a company vehicle or driving for company business must maintain a valid driver's license and an acceptable driving record in accordance with company policy and insurance requirements.

Equal Employment Opportunity Statement:

Alford Enterprises Inc. is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, Georgia, Alabama, or Tennessee law.

At-Will Employment Statement:

Employment with Alford Enterprises Inc. is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law. Nothing in this job description or any other company document should be interpreted as creating a contract of employment.

Drug-Free Workplace:

Alford Enterprises, Inc. maintains a Drug-Free Workplace in accordance with applicable federal and state laws. Employees and applicants may be subject to pre-employment, post-accident, reasonable suspicion, and/or other drug and alcohol testing as permitted by company policy and applicable law.

Job Description Disclaimer:

This job description is intended to describe the general nature and level of work performed by individuals assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. The company reserves the right to modify duties and responsibilities as business needs evolve. Employees may be required to perform other duties as assigned to support the needs of the organization.