Shift Manager (Auntie Anne's Southlake Mall - Merrillville, IN)

Roll Into Leadership. Inspire the Team. Become a Cinnabon Shift Manager!Our MissionTo create moments of joy through warm, fresh-baked treats and exceptional guest experiences.Your RoleLead by example, support your team, and help drive bakery success every day.Known for our world-famous cinnamon rolls and irresistible baked goods, Cinnabon creates memorable experiences that keep guests coming back. We're looking for a reliable, motivated Shift Manager who takes pride in leading teams, delivering exceptional guest experiences, and fostering a culture of accountability, excellence, and teamwork.As a Shift Manager, you'll help oversee daily operations, coach team members, maintain high standards, and ensure every shift runs smoothly. Success in this role requires strong leadership, reliability, accountability, and a commitment to creating great experiences for both guests and team members.If you enjoy leading people, thrive in a fast-paced environment, and are passionate about delivering results, we'd love to meet you.What You'll DoLead shifts and provide direction, coaching, and support to team membersDeliver friendly, energetic, and professional guest servicePrepare, bake, and serve Cinnabon products according to brand standardsEnsure operational, food safety, and guest service standards are consistently metSupport daily bakery operations and shift executionMaintain product quality, cleanliness, and food safety standardsAssist with opening and closing proceduresOperate registers and handle cash, payments, and transactions accuratelyAddress guest concerns professionally and resolve issues promptlySupport training and development of new and existing team membersMaintain a clean, stocked, organized, and food-safe environmentArrive on time, in proper uniform, and ready to work for every scheduled shiftMaintain reliable attendance and follow established call-out proceduresTake ownership of assigned responsibilities and follow through with attention to detailSupport teammates during busy periods and work collaboratively to achieve store goalsFollow all company policies, procedures, and brand standardsDemonstrate accountability, professionalism, and a positive attitude every shiftPerks You'll LoveCompetitive payFree on-duty shift meals and employee discountsPaid training and leadership development opportunitiesAdvancement opportunities available; background check may be required for certain leadership rolesFree uniformsEligible benefits may include health insurance, life insurance, paid time off, and a 401(k) planSupportive and team-oriented work environmentWhat We're Looking ForMust be 18 years of age or olderReliable transportation and consistent attendanceFlexible availability, including evenings, weekends, and holidays as business needs requireDemonstrated commitment to punctuality, including arriving on time, prepared, and ready to begin work at the scheduled start of each shiftDependable attendance record with the ability to consistently meet scheduled shiftsAbility to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policiesStrong work ethic and commitment to being dependable, accountable, and team-orientedAbility to follow and enforce company policies, procedures, and brand standardsTB clearance required (if applicable by location)1+ year of food service, restaurant, retail, or hospitality experience preferredPrevious shift lead, keyholder, supervisory, or leadership experience preferredProven ability to coach, motivate, and support team membersStrong communication, leadership, teamwork, and guest service skillsBasic math skills and confidence using point-of-sale systemsAbility to stand, bend, lift, and remain active throughout a shiftComfortable working in warm and cold environments, including around ovens, prep areas, and walk-in coolersFood Handler Certification (current or ability to obtain within 30 days of hire)High school diploma or equivalent preferredComfortable using smartphones, tablets, and store technology systemsDemonstrates honesty, integrity, accountability, reliability, and a willingness to learn and growSuccessful background check may be requiredReady to Lead?If you're looking for an opportunity to grow your leadership skills, support a great team, and help drive the success of a recognized brand, Cinnabon is the place for you.Join our team as a Shift Manager and help create sweet moments for every guest, every day.Apply today. We can't wait to meet you! #J-18808-Ljbffr Auntie Anne's/Cinnabon/Jamba Juice/Carvel