Field Service Supervisor

Field Service Department SupervisorIn accordance with management directives this position directs the activities of the Field Service Department, as well as the employees, in the performance of Field repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost effective product line support possible.This position mandates that the employee be able to perform all of the following functions:Supervise and develop the personnel of the departmentReceive and respond to customer requests or inquiries on equipment repairsAssist in determination of needed repairs and the timing of repairsResearch information from literature and computer based sourcesAssign and schedule equipment and personnel to shop repairsOther functions as assigned by necessityThis position may perform any combination of the following duties:Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance levelFoster good employee/management relationsDecide upon and administer employee discipline as requiredReceive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issuesDiscuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturerAddress equipment down time concerns through scheduling repairs at times most convenient to the customerUtilize mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar informationDevise work schedules for repairs to be performed in the field which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedulesExamine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendationsPerform other work related duties as assignedDegrees or Other Special Requirements:Comprehensive knowledge of mechanical repair procedures and their application to equipment repairThorough understanding of Company/contract practices and policies in relation to the direction of the work forceSignificant talent in the direction and scheduling of persons, as well as those who supervise and support them, to achieve the highest possible degree of productivityConsiderable written and verbal communication skills for the conveyance of instructionsWorking skills in computer applications in a Windows based environment to provide for continual improvement of department efficiencyProvide superior customer service and product support through management of all aspects of the service departmentResponsible for developing and managing relationships with customers, employees, salesmen and various departments within Cleveland Brothers.Proven success in managing and developing staff. Superior interpersonal and relationship building skillsPrecise documentation, organized, and detail orientedAbility to manage day to day operationsStrong verbal and written communication skills. Intermediate computer skillsProficiency with MS office software, Lotus Notes and DBSiResponsible for growing and continuing to improve efficiencyBackground Training and Experience:Five years of hands on supervisory experience within a field environment demonstrating increased responsibility and knowledge of Caterpillar product lines, or an equivalent combination of training and experience acceptable to Company.About Us:Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service. Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.