Patient Service Technician (PST)

Job Description

Job Description

Essential Duties and Responsibilities:

• Drive for a significant portion of the day with frequent stops to perform deliveries/set-ups, service and maintenance, pick-ups, and exchange orders; coordinate these tasks with branch staff and with the patient (customer); prioritize these activities in an efficient manner; complete all orders and reconciliations within the normal office hours of the assigned location
• Educate patients (customers) and caregivers on proper use, care, and safety of equipment; report any concerns or incidents immediately
• Provide daily account or reconciliation of activities and assets, including route sheets and manifest reconciliations
• Assume on-call responsibilities as assigned during non-business hours, including nights and/or weekends
• Process all orders in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included
• Maintain current knowledge of and ensure compliance with company policies and procedures
• Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements; maintain compliance with all federal and state agencies where applicable, such as DOT, OSHA, FDA
• Perform routine preventative maintenance and simple repairs on equipment in accordance with manufacturer guidelines and company policies
• Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion
• Make sure all incoming equipment is properly bagged and tagged, as outlined by the company
• Ensure that delivery vehicles are clean, safe, and organized; ensure maintenance and repairs are performed on delivery vehicles in accordance with company policy; clean inside delivery vehicle daily; clean outside of vehicle regularly
• Safely and efficiently operate company vehicles; maintain a good driving record
• Perform warehouse tasks as needed, including cleaning and organizing, inventory/asset counting, shipment receiving and stocking, and inventory/asset control
• Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene
• Responsible to perform other duties as assigned by management

Qualifications:

• High school diploma or equivalent.
• One year of delivery experience is preferred.
• Healthcare experience preferred.
• Must have a valid, state-issued driver’s license with a good driving record.

Preferred Knowledge, Skills and Abilities:

• Able to physically lift, carry, and move up to 150 lbs.
• Mechanically and technically inclined.
• Able to safely drive and operate a delivery vehicle for a considerable portion of the work day.
• Good verbal and written skills.
• Able to use technology and software efficiently.
• Professionally postured in both behavior and physical appearance.
• Strong interpersonal and communication skills; respectful and polite in all interactions.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.