Service Operations Coordinator

Benefits:

401(k) matching

Dental insurance

Paid time off

Vision insurance

Be the Operational Backbone of a Growing HVAC Company!

We are a fast-moving, customer-focused HVAC company proudly serving Volusia and Flagler Counties. Our reputation is built on responsiveness, professionalism, and doing things the right way — and that starts behind the scenes.

We’re looking for a highly organized, decisive, and proactive Service Operations Coordinator to take ownership of dispatch operations, parts logistics, and warranty administration. This is not an entry-level admin role. This is a mission-critical position that directly impacts technician efficiency, customer satisfaction, and company performance.

If you thrive in organized chaos, love solving logistical puzzles, and take pride in running tight operations — this role is for you!

What You’ll Own:

Dispatch & Scheduling Leadership

Serve as the command center for all incoming service calls

Schedule and dispatch technicians for maximum efficiency and profitability

Monitor GPS tracking to manage workflow and maintain schedule integrity

Proactively communicate with customers regarding arrival times and updates

Debrief technicians after each call and ensure accurate, detailed documentation

Coordinate follow-ups, parts orders, and next steps across departments

Schedule approved work orders and parts replacements strategically

Manage all dispatch-related communication with urgency and professionalism

Coordinate technician vehicle maintenance scheduling

Participate in monthly rotation of the Emergency After-Hours Line (additional compensation provided)

Parts, Inventory & Warranty Control

Order and track all parts and materials for service jobs

Ensure warranty parts are returned and processed properly

Submit and track warranty claims to secure vendor credits

Maintain accurate vendor debit/credit records

Register system and labor warranties

Maintain refrigerant documentation in compliance with regulations

Keep inventory records organized and up to date

Operational & Administrative Support

Maintain clean, organized digital and physical filing systems

Keep spreadsheets, reports, and calendars updated daily

Support leadership with reporting and special initiatives

Help improve processes and tighten operations

Who Thrives Here

2+ years in dispatch, service coordination, or parts/warranty administration

Highly organized and confident multitasker

Strong communicator who can manage technicians and customers professionally

Detail-oriented with a high sense of accountability

Comfortable working independently and making decisions

Experience in HVAC, plumbing, or service industries strongly preferred

This role requires someone who doesn’t wait to be told what to do — you take ownership and make things happen!

What We Offer

Competitive pay based on experience

Health, dental & vision insurance

Paid holidays & vacation

Additional compensation for after-hours phone duty

Ongoing training and growth opportunities

A stable, locally respected company with strong leadership

A role where your performance truly matters

Why This Role is Different

At many companies, dispatch is treated as a support position. Here, it’s a leadership function within our service department. Your organization determines how smoothly our field team operates. Your attention to detail protects revenue. Your communication shapes customer experience. If you want a position where you can make a real impact — not just answer phones — this is it.

If you're ready to take full ownership of service operations and help drive a high-performing HVAC team, we want to hear from you!