Remote Insurance Follow-Up/Denials Specialist

CSI Companies is seeking an experiencedan experienced Insurance Follow-Up/Denials Specialist to support hospital revenue cycle operations during and after an Epic conversion. This role focuses on identifying, triaging, and resolving denied claims within Epic Bridges . The ideal candidate has strong payer follow-up experience, understands denial workflows, and can determine appropriate next steps across departments. This position does not involve writing clinical appeals but plays a key role in ensuring timely resolution and clean claim outcomes. Hours: 40 hours/week - Monday to Friday, standard business hours

Location: Remote (EST)
Pay: $26.50/hour
Position Type: Long-term Consultant - No C2C Work Authorization:
Visas are acceptable (any EAD). Candidates must be eligible to work on W2 and must not require sponsorship for at least 12 months . What you'll do:

• Review denied claims in Epic Bridges and accurately identify denial reasons
• Triage denied claims to determine whether they should be worked directly or referred to other departments (e.g., coding, clinical documentation, registration)
• Contact payers as needed to obtain additional information and clarification on denials
• Resolve non-clinical denials efficiently to support timely reimbursement
• Document actions taken, payer responses, and next steps in Epic per organizational standards
• Collaborate with billing, coding, and clinical teams to ensure smooth handoffs and prevent repeat denials
• Monitor denial trends and flag systemic or payer-specific issues
• Support clean-up and resolution efforts related to Epic conversion activities
• Maintain established productivity and quality standards while working independently in a remote environment

What we're looking for:

• 2+ years of insurance follow-up or denials management experience
• Hands-on experience working in Epic Bridges
• Experience working with major commercial and governmental payers
• Strong attention to detail and ability to interpret payer responses
• Excellent written and verbal communication skills
• Ability to work independently and manage workload in a remote setting

Nice to have:

• Prior experience with Highmark denials

Who Should Apply?
This role is ideal for an experienced insurance follow-up or denials professional who is comfortable working in Epic, understands payer workflows, and enjoys problem-solving denied claims without the need to write clinical appeals. Candidates who are detail-oriented, self-directed, and able to collaborate across revenue cycle teams will be successful in this position. Prior Epic conversion or clean-up experience is strongly preferred. About Us
The CSI Companies is a leading staffing and recruiting firm, providing healthcare organizations with highly skilled professionals since 1994. We have been recognized as a "Best of Staffing" award winner for over a decade, and we pride ourselves on delivering exceptional talent to leading healthcare organizations. For consideration, please submit your resume with relevant experience. Only candidates selected for interviews will be contacted. Benefits Offered:

• Weekly pay
• Medical, dental, and vision coverage
• Voluntary Life and AD&D coverage
• Paid Training
• Opportunity for advancement upon performance and availability