Clinical Support Staff

Job Description

Job Description

Description:

JOB TITLE : Clinical Support Staff

JOB SUMMARY : Performs selected nursing and clerical duties for clinic patients following established standards and practices.

REPORTS TO: Director of Provider Services

SCOPE: Under general supervision of the Manager, Clinical Coordinator, Director and/or as delegated by the Registered Nurse, assists in the delivery of patient-centered care. Works collaboratively with the interdisciplinary team to meet the physical, psychosocial, educational, spiritual needs of the patient and family. Accurately obtains and documents patient medical data to contribute to the plan of care. Maintains competency in all clinic standards while supporting NHO mission and core values.

--- Honesty, Openness, Positivity, to Elevate ---

DUTIES/RESPONSIBILITIES:

· Identifies common and recurring needs of the patient.

· Guide patients through the complexities of their diagnosis, supportive services, and the health care system.

· Prepares patients for physical examination by obtaining and documenting patient data including but not limited to:

o Vital signs, height, weight, allergies, and medication changes

· Maintains flow of patients to avoid delays for providers and undue waiting for patients.

· Collaborate with the healthcare team utilizing communication tools to provide focused and concise information.

· Transcribe exact written prescriber instructions for order entry including medications, laboratory, and radiology procedures and provide patients with instructions.

· Screens, assists, and performs routine clinic procedures and testing including but not limited to:

o Lab collection, bone marrow biopsy, EKG, oxygen evaluation.

· Use of computer applications, greeting patients, faxing documents, and maintaining medical records.

· Switchboard operations including answering phones, routing calls, appointment scheduling, complete intake form for symptom triage.

· Opening and closing clinic duties with preparation for next day.

· Follow practice standards to ensure consistency and effectiveness, promoting positive outcomes and access to health care.

· Demonstrate effective and respectful communication with patients, families, and the healthcare team.

· Approach patient care with empathy and compassion.

· Assists staff in clinic quality improvement measures and clinic standards of practice.

· Performs other duties as assigned.

REQUIRED SKILLS/ABILITIES:

· Knowledge of federal and state regulations related to nursing practice, OSHA, and HIPAA requirements.

· Knowledge of computer hardware equipment and software applications relevant to work functions.

· Knowledge of quality metrics.

· Skill in organizing work to achieve clinical goals and meet patient/medical provider needs.

· Skill to maintain clinical competency as required for certification and clinic standards.

· Skill to ensure that equipment and facilities are in proper condition for use in delivering health care.

· Skill to engage in diverse populations and provide culturally sensitive coaching, education, and assistance.

· Ability to communicate effectively both verbally and in writing.

· Ability to work as a team member.

· Ability to maintain confidentiality of patient information.

· Ability to integrate new work processes and adapt to change.

· Ability to exercise courtesy, tact, and professionalism.

· Ability to work in a fast-paced environment is relevant to changing patient needs.

· Ability to receive feedback and apply it to work performance.

· Ability to maintain regular and punctual attendance.

· Ability to attend required meetings and participate in committees as requested.

EDUCATION/EXPERIENCE:

· Certified Medical Assistance, Certified Nursing Assistant.

· Basic Life Support (CPR) certification required.

· One year of clinic experience is preferred.

PHYSICAL REQUIREMENTS:

· Characterized as medium work requiring exertion of 20 to 50 pounds of force occasionally, and/or up to 10 to 25 pounds of force frequently, and/or up to 10 pounds of force consistently to move objects including the human body.

· Ability to assist adult patients to exam tables and maintain patient mobility including walker and wheelchair assistance.

· Exposure to blood, waste, bodily fluids, communicable diseases, and hazardous drugs while utilizing appropriate safety standards.