Customer Service Level 2 Agent

Consistently answer incoming calls via a high-volume telephone queue Resolve incoming correspondence via written letters or email Answer questions from taxpayers regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws Requirements Associate’s degree in Business Administration, Accounting or related field from an appropriately accredited institution, and one year work experience preferably in an accounting-related environment, or an equivalent combination of education and experience. Good communicator (both written and verbal) with the ability to express oneself clearly and concisely Experience with the use of a computer and proficiency in word processing Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers Core Competencies Demonstrates strong communication skills, both written and verbal, while effectively managing high-volume inquiries and resolving taxpayer concerns. Proficient in understanding and applying tax laws and policies in a professional environment. Highest-signal resume keywords Associate’s Degree In Business Administration Accounting Experience Tax Law Knowledge Written And Verbal Communication Customer Service Skills ATS Optimization Keywords Hard Skills Tax Laws Accounting Principles Refund Processing Payment Plans Account Adjustments Word Processing Proficiency Soft Skills Clear Communication Professional Behavior Conflict Resolution Industry Keywords High-Volume Telephone Queue Taxpayer Assistance Corporate Tax Franchise Tax Sales And Use Tax Tools & Technologies Computer Proficiency #J-18808-Ljbffr Jobtailor