Associate, Client Transitions

Associate, Client Transitions

At Pathstone, we are in service of our clients' preferred life, always. And in all ways. Client Transitions sits at one of the most consequential moments in a client relationship. New beginnings, complex changes, sensitive transitions, and loss. The Client Transitions Associate plays a central role in ensuring these moments are handled with clarity, precision, empathy, and forward momentum. This role is for someone who takes pride in doing hard operational work exceptionally well, while never losing sight of the human experience behind it.

The Client Transitions Associate plays a key role in supporting the successful execution of the firm's centralized client transition programs across Pathstone, including onboarding, offboarding, and deceased client transitions, while helping ensure operational readiness throughout each engagement.

As a member of the centralized Client Transitions team, this individual partners closely with Client Advisors and internal business partners to deliver a coordinated, efficient, and exceptional client transition experience across every stage of the client lifecycle.

This role offers broad exposure to client transition project management, operational execution, reporting readiness, data governance, workflow optimization, and process improvement. The Associate will help ensure transitions are executed accurately and efficiently while identifying opportunities to improve scalability through technology, automation, data analytics, and AI.

Key Responsibilities:

• Support the end-to-end execution of client transitions, including onboarding, offboarding, and deceased client engagements.
• Coordinate activities across Client Advisory and internal business partners to maintain project momentum and ensure timely completion of transition milestones.
• Track project milestones, dependencies, risks, and outstanding action items across multiple client transitions.
• Prepare, maintain, and organize transition documentation and project records.
• Escalate risks, issues, or delays that could impact transition timelines or the client experience.
• Gather, organize, validate, and maintain client and account information across multiple systems and platforms.
• Perform quality assurance reviews to ensure documentation is complete, accurate, and compliant with firm standards.
• Maintain data integrity throughout the client transition lifecycle.
• Support reporting readiness activities, including data validation, reconciliation, and quality assurance.
• Maintain operational dashboards, trackers, and reporting tools used to monitor client transition activity, team capacity, service levels, and operational performance.
• Analyze operational data to identify trends, bottlenecks, risks, and opportunities for process improvement.
• Prepare ad hoc reports and perform data analysis to support operational decision-making and continuous improvement initiatives.
• Identify opportunities to streamline workflows through process improvements, automation, and technology.
• Utilize AI tools, including Microsoft Copilot and other approved technologies, to improve productivity, documentation, research, and operational efficiency.
• Contribute to initiatives that improve scalability, standardization, documentation, and knowledge management across the Client Transitions function.
• Build collaborative relationships with Client Advisors and internal partners, including Reporting, Billing, Compliance, Capital Markets, Professional Services, and other operational teams.
• Communicate professionally with internal stakeholders regarding project status, dependencies, risks, and outstanding action items.
• Contribute to a culture of accountability, operational excellence, collaboration, innovation, and continuous improvement.

Qualifications:

• Bachelor's degree required.
• 1 3 years of experience in financial services, operations, project coordination, consulting, analytics, or another client-focused environment preferred.
• Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Demonstrated attention to detail, sound judgment, and commitment to delivering high-quality work.
• Strong analytical, critical thinking, and problem-solving abilities.
• Proficiency in Microsoft Excel and the Microsoft 365 suite of applications.
• Experience leveraging AI productivity tools, such as Microsoft Copilot or ChatGPT, to improve efficiency and workflow is a plus.
• Comfortable learning new technologies, adapting to evolving business processes, and embracing continuous change.
• Ability to work independently while collaborating effectively across cross-functional teams.

What Success Looks Like:

The ideal candidate is intellectually curious, highly organized, analytical, and thrives in a collaborative, fast-paced environment. This is an excellent opportunity for someone who enjoys solving operational challenges, leveraging technology, and helping build scalable operational processes within a growing national organization.

This is a hybrid opportunity based in our Potomac, MD, Atlanta, GA, or Newtown Square, PA office.

Pay Transparency: Pathstone's expected starting base compensation range for the position as of the time of this posting is $62,500 - $70,000 per year. The actual base compensation selected for this role will be set based on a variety of factors, including (but not limited to) experience, education, specialty and training. The successful candidate(s) may also be eligible for a discretionary bonus award.

Visa Sponsorship: Please note, we are unable to provide visa sponsorship for the position offered. Accordingly, we are unable to hire individuals who require, or will require, employment visa sponsorship either now or in the future.

Pathstone is proud to be an equal opportunity employer.

As you explore opportunities, know that Pathstone communicates with candidates exclusively through an @pathstone.com email address. We do not make unsolicited job offers, and we will never ask for personal or financial information through email or web forms. If you receive outreach that appears to be from Pathstone but originates from a different domain, please disregard it.