Care Coordinator

Care Coordinator

Familiar Roads Home Healthcare is a trusted provider of home-based support services across Bucks County and surrounding regions. We specialize in helping seniors and individuals with disabilities remain safe, independent, and cared for in the comfort of their own homes.

Position Summary: We are seeking a dependable, compassionate, and detail-oriented Care Coordinator to join our administrative team. In this role, you will support day-to-day operations by managing client care plans, coordinating caregivers, and ensuring timely service delivery in compliance with state regulations.

Key Responsibilities:

• Perform intake assessments and develop customized home care plans
• Coordinate caregiver schedules and ensure adequate coverage
• Act as the primary liaison between clients, families, caregivers, and agency leadership
• Monitor client satisfaction, service quality, and compliance with EVV and documentation protocols
• Handle client and caregiver concerns professionally and efficiently
• Maintain accurate and timely records in agency software systems

Qualifications:

• High school diploma or equivalent (Associate's degree or higher preferred)
• 1–3 years of experience in care coordination, scheduling, case management, or home care administration
• Proficiency with home care software (EVV, CareTime, or similar platforms preferred)
• Strong communication, organization, and problem-solving skills
• Valid driver's license and reliable transportation (for occasional in-person visits if needed)
• CPR certification and TB test clearance (or willingness to obtain upon hire)

What We Offer:

• Hourly rate: $17–$19/hour, based on experience
• Pay frequency: Bi-weekly
• Supportive team culture with opportunities for professional development
• Flexible office hours (may include limited remote work after training)
• Paid training and potential eligibility for PTO and healthcare benefits

EEO Statement: Familiar Roads Home Healthcare Agency is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.