Senior Case Manager

Job Description

Job Description

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Hybrid: 4 days in office/1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Responsibilities

Reporting to the Director of Social Services/Social Services Supervisor, the Senior Case Manager provides and documents clinical and case management services for clients. He/She coordinates medical and mental health assessments, medication management, and housing applications.

• Provides information and guidance to case managers, client services and community resources.
• Assigns caseload to case managers.
• Provides support and guidance to case managers in the execution of all housing related tasks including, but not limited to preparation, coordination, and processing of 2010E applications, General Population applications, housing searches, review of housing applications prior to submission to DHS, and housing interviews.
• Provides comprehensive case management services for assigned clients including but not limited to entitlements, housing, employment/education, vocational training, health, mental health treatment, and substance abuse services, and social and community integration.
• Provides counseling and support to clients on an on-going basis including, but not limited to crisis intervention, training and support on daily living skills, assistance in problem solving, conflict resolution, and advocacy.
• Conducts client intakes, assesses client needs, develops service plans and/or service referrals to achieve self-sufficiency.
• Conducts field work including, but not limited to home visits, outreach, and escorting clients to appointments.
• Monitors client medications and coordinates all required medical and mental health appointments for clients.
• Generates program reports and oversees accuracy of client information in client database system(s).
• Liaises with funding agency, community organizations, and housing providers regarding all housing related services.
• Facilitates client groups and staff training as required.
• Supervises all incident reporting and other client activities to ensure proper documentation and data entry.
• Maintains and submits all necessary documents and reports as required by Urban Pathways, regulatory and funding agency policies, procedures, and regulations.
• Attends staff meetings, trainings, and supervisory sessions, as required.
• Develops and maintains relationships with community services and resources.
• Performs all other duties as assigned.

Qualifications

• Bachelor’s degree in Social Work or related field required.
• Minimum two years of clinical, individual or group counseling experience preferred.
• Experience with homeless, person living with mental health condition and substance abuse population preferred.
• Knowledge of NYC housing subsidy programs
• Strong computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, Excel, etc.)
• Strong written and verbal communication skills.
• Strong team building and coaching skills.
• Strong problem-solving skills and resourcefulness.
• Strong interpersonal skills and ability to work independently and in a team.
• Foreign language a plus.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.